People & Culture Manager

**About PUSH**   PUSH is a fast\-growing independent North American marketing and media agency with teams across Canada and the United States. We work with leading brands across retail, technology, travel, and consumer products, delivering high\-performance marketing powered by strategic thinking, creative excellence, and emerging technology.  As the company continues to scale, we are looking for a People \& Culture Manager who will build, manage, and evolve the HR foundation that supports a high\-performing, collaborative, and people\-first agency.  This role is both operational and cultural. It requires someone who can manage the mechanics of HR across multiple jurisdictions while also shaping the employee experience that makes PUSH a place where talented people thrive.  **Role Overview**   The People \& Culture Manager will lead the agency’s HR and people operations across Canada and the United States. The role will oversee the full employee lifecycle including recruitment support, onboarding, development, performance management, retention, and offboarding.  Beyond core HR responsibilities, this role is central to maintaining and strengthening the culture that defines PUSH. The successful candidate will design and execute programs that support employee engagement, career development, and team connectivity across both hybrid and remote teams.  This is a hands\-on leadership role for a proactive self\-starter who is comfortable building processes, solving people challenges, and partnering closely with leadership to support organizational growth.  **Key Responsibilities**   **HR Operations and Compliance**   * Develop and maintain HR policies, procedures, and compliance across multiple Canadian provinces and U.S. states * Ensure employment practices align with relevant labor laws, employment standards, and HR best practices * Maintain employee records and documentation * Manage benefits, leave HRIS systems and platforms * Coordinate with external legal,, and HR advisors as required * Support leadership on HR risk management and employee relations matters * Manage workplace health and safety compliance by maintaining policies and documentation, coordinating safety procedures and communications **Employee Lifecycle Management**   * Develop and lead the onboarding and offboarding processes to ensure a professional and consistent employee experience * Maintain role descriptions, organizational structures, and responsibilities across teams * Lead full\-cycle recruitment processes in partnership with department leaders * Manage probation reviews, performance conversations, and exit processes **Performance and Career Development**   * Develop and lead the agency’s performance management framework including goal setting, goal tracking, and annual reviews * Work with leadership to define role progression frameworks and career development paths * Develop and maintain compensation benchmarks and pay band structures * Support employee retention initiatives and long\-term talent development planning **Culture and Employee Engagement**   * Lead initiatives that strengthen PUSH’s culture and employee experience * Plan and execute internal events, celebrations, and team\-building initiatives * Organize company town halls, recognition programs, and team incentives * Ensure hybrid and fully remote employees remain connected and included in the broader company culture * Help leadership reinforce the company’s values and collaborative working environment **Leadership Partnership**   * Serve as a trusted advisor to the President, COO, and department leaders on people and organizational matters * Support leadership with team planning, organizational structure, and workforce development * Identify opportunities to improve employee engagement, productivity, and collaboration **Office Coordination (Light Office Management**   * Manage the coordination of the Toronto office environment and workplace logistics * Assist with planning internal meetings, team gatherings, and office events * Ensure the office remains a welcoming, organized, and functional workspace for in\-office employees **Qualifications**   * 5\-8\+ years of experience in Human Resources, People Operations, or Culture leadership roles * Experience managing HR in a multi\-province and/or cross\-border (Canada and U.S.) environment * Strong understanding of employment standards, HR compliance, and people operations best practices * Experience in agency, marketing, media, technology, or other fast\-paced professional services environments preferred * Demonstrated experience developing HR processes and frameworks in growing organizations * Strong interpersonal, communication, and organizational skills * Highly self\-motivated and capable of operating independently while collaborating with senior leadership **Personal Attributes**   * Proactive self\-starter who takes ownership and drives initiatives forward * Strong emotional intelligence and ability to build trusted relationships across teams * Comfortable balancing operational HR responsibilities with cultural leadership * Organized, detail\-oriented, and capable of managing multiple priorities * Passionate about creating an engaging, inclusive, and high\-performing workplace   **Working Model**   * Based in Toronto * Hybrid schedule with two days per week in the office * Collaboration with teams across Canada and the United States