Patient Support Representative

**About the Role** We are seeking a **Patient Support Representative** to join our growing healthcare operations team. The ideal candidate will have **hands\-on experience with patient support or call handling** , excellent communication skills, and a genuine passion for helping patients. Experience in **medical billing or healthcare administration** is a strong plus. **Key Responsibilities** * Handle inbound and outbound patient calls in a professional and compassionate manner. * Assist patients with appointment scheduling, billing inquiries, and general support questions. * Maintain accurate call records and patient communication logs. * Coordinate with internal teams (billing, prior authorization, customer support) to resolve patient issues efficiently. * Follow up on outstanding patient concerns to ensure satisfaction and timely resolution. * Uphold confidentiality and HIPAA compliance at all times. **Qualifications** * **1–3 years of experience** in patient support, healthcare customer service, or a related field. * **Excellent English communication skills** (verbal and written) are essential. * Strong listening, empathy, and problem\-solving skills. * Experience in **medical billing or prior authorization** processes is a plus. * Proficient in using computers, CRM systems, or EHR platforms. * Ability to multitask in a fast\-paced environment and remain calm under pressure.