Owner Relations Executive

The award\-winning St Michaels Resort is located just steps away from the stunning Gyllyngvase Beach. We are seeking an organised and proactive Owner Relations Executive. Reporting directly to the Hotel Manager, you will lead the management of private owners participating in the resort’s serviced self\-catering accommodation proposition. This pivotal role acts as the primary point of contact for all apartment owners, ensuring each property is maintained to exceptional standards while relationships are managed with professionalism, transparency and commercial focus. **Role Purpose** To lead the management of private owners participating in the serviced self\-catering accommodation proposition at St Michaels Resort. The role is responsible for: * Building and maintaining strong relationships with property owners * Managing all owner communications * Overseeing operational delivery standards * Driving owner\-focused marketing and performance reporting * Ensuring commercial success and high satisfaction for owners * This role sits at the intersection of operations, hospitality, stakeholder management, and marketing. **Key Responsibilities** 1\. Owner Relationship Management * Act as the primary point of contact for all serviced self\-catering property owners * Develop trusted, long\-term relationships with owners * Lead regular owner meetings (1:1s and group forums) * Provide transparent reporting on occupancy, revenue, guest feedback and performance * Manage owner expectations around service levels, yield and operational constraints * Handle escalations and resolve issues professionally and promptly 2\. Communications Management * Create and manage a structured communication programme for owners * Deliver monthly performance reports and quarterly business updates * Produce owner newsletters and operational updates * Ensure clear communication around maintenance, refurbishment, compliance and brand standards * Coordinate with internal departments to ensure alignment of messaging * Provide new owner inductions, welcome and benefit information where needed. 3\. Operational Oversight * Oversee operational delivery for serviced apartments to ensure consistency with resort standards * Liaise with housekeeping, maintenance, front of house and revenue teams * Ensure apartments meet brand, safety and quality compliance standards * Manage refurbishment schedules and property improvement plans with owners * Monitor guest satisfaction metrics and implement improvements 4\. Commercial Performance \& Reporting * Work with revenue management to optimise pricing and occupancy * Analyse performance data and provide insight\-led recommendations to owners * Support budgeting and forecasting for the owner portfolio * Identify opportunities to increase yield and owner returns 5\. Marketing of the Owner Proposition * Own and develop the “owner proposition” strategy * Work with marketing teams to position serviced apartments within the wider resort offering * Develop materials to support owner acquisition and retention * Identify case studies and success stories * Support events, webinars or open days for prospective and existing owners 6\. Compliance \& Governance * Ensure all properties comply with legal, safety and insurance requirements * Maintain accurate records of owner agreements and contractual obligations * Support the management of licence agreements and terms * Key Performance Indicators (KPIs) * Owner satisfaction and retention rate * Portfolio occupancy and revenue growth * Guest satisfaction scores * Response time to owner enquiries * Operational compliance standards **Person Specification** Essential Experience * Experience in hospitality, property management or serviced accommodation * Strong stakeholder or account management experience * Experience managing multiple high\-value relationships * Commercial awareness and financial literacy * Experience producing performance reports Desirable Experience * Experience within a resort or mixed\-use hospitality environment * Knowledge of self\-catering or holiday let operations * Experience in owner\-led property schemes * Marketing or proposition development experience Skills \& Competencies * Exceptional communication and interpersonal skills * High emotional intelligence and diplomacy * Strong organisational and project management skills * Analytical and commercially minded * Proactive problem solver * Ability to influence across departments * Confident presenter Personal Attributes * Professional, credible and trustworthy * Resilient under pressure * Detail\-oriented but strategically minded * Customer and owner centric * Comfortable operating both strategically and operationally Why Join St Michaels Resort? This is a pivotal role in shaping and strengthening the owner proposition within one of Cornwall’s leading coastal resorts. The successful candidate will play a key part in building a sustainable, profitable and highly regarded serviced accommodation portfolio within St Michaels Resort. Job Types: Full\-time, Permanent Benefits: * Cycle to work scheme * Discounted or free food * Employee discount * Gym membership Work Location: In person If interested, please email francescasweeney@stmichaelsresort.com for more information/to apply.