Outsourcing Staff Permit Coordinator

We are hiring an Outsourcing Staff Permit Coordinator If you are interested, please feel free to share your CV to **SyedaRashna@lancesoft.com** Job Title:\- Outsourcing Staff Permit Coordinator Duration:\- 12 months Location:\- Dubai * Maintain document control and data processing tasks to support the permits department's enforcement activities. * Manage the Freshdesk ticketing system and permits email account, ensuring efficient document flow and easy accessibility of records. * Monitor departmental tasks to enhance service performance, tracking completion timelines and coordinating processes as per the coded process. * Oversee and organize enforcement\-related databases and files to provide timely and accurate information to relevant staff and stakeholders. * Maintain current records of approved documents, ensuring up\-to\-date data for business decision\-making. * Track and update permits revenue tracker and manage SAP. * Manage centralized data trackers (SharePoint/OneDrive) for all permits enforcement activities (Inspections, Permits, NOC, PQ, violations etc), reporting data inconsistencies to the appropriate personnel for rectification. * Foster effective relationships and communication with clients, and external stakeholders. * Address or redirect client inquiries, requests, and complaints, ensuring effective resolution and follow\-up. * Facilitate client\-related meetings by preparing agendas, recording minutes, and ensuring timely distribution of materials. * Promptly address customer requests by liaising with Permits Officers; escalate unresolved issues to the line manager. * Serve as the liaison between Permits personnel and external stakeholders for matters communicated via Permits department emails. * Categorize emails received by the Permits Department based on transaction types, including incident notifications and reports. * Prepare performance dashboards and reports for updating the Permits Management. * Safeguard the confidentiality and professionalism of all handled documents and information, keeping stakeholders updated as needed. **QUALIFICATIONS, EXPERIENCE, \& SKILLS:** **Educational Qualifications:** Bachelor's degree in science/ engineering **Years of Experience** Minimum of 3 years experience in Project Management/Engineering field **Other requirements** * Fluent in English and knowledge of Arabic is an added advantage * Excellent interpersonal, communication (both written and spoken), and customer service skills. * Strong data entry skills are required. * Ability to work both in a team environment as well as independently. * Highly organized and process oriented. * Detail\-oriented, self\-audited, dependable, highly motivated, and trustworthy. * Good ability to prioritize, manage time well, and able to multitask. * Ability to work in a fast\-paced and deadline\-driven environment. * Possess sound work ethics, cultural awareness, and sensitivity. * Ability to maintain a high level of confidentiality. * Excellent organizational and analytical skills are required to prioritize workload daily. * Excellent knowledge of the Microsoft Office Suite (Excel, Outlook, PowerPoint, Word, etc.) and selected job\-specific software.