Outpatient Clinic Coordinator - Glaucoma

**YOU MAKE US MORE** **Join Moorfields Eye Hospital NHS Foundation Trust** At Moorfields, people’s sight matters—and so do the people who make it possible. For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence. We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world\-class eye health, sustainably and at scale. And we’re just getting started. **From 2027, we’ll move to our brand\-new Oriel site in St Pancras, Camden—a state\-of\-the\-art centre that will unite eye care, research, and education under one roof.** This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before. Could you be part of this future? Make us more. **Job Overview** As a Clinic Coordinator you will be responsible for supporting your Manager in ensuring that our service and patients' needs are met through delivery of high \- quality care. We have one full time position available, in the Glaucoma Service based at City Road. You will be an integral member of the multidisciplinary outpatients team. You will deliver excellent customer service to our patients, and provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics based at Moorfields, City Road. You will have the ability to work independently as well as part of a multi\-disciplinary team. You will be a key member of staff and will be integral to the success of the hospital, thanks to your interactions with both clinical staff and patients. You will manage designated clinics in line with agreed clinic profiles, being the first point of contact for patients within the clinic area. Main duties of the job We are looking for motivated, enthusiastic staff who possess good interpersonal skills, a polite and courteous manner and will adhere to the trust values of caring, organised, excellent and inclusive. To provide effective clinic management, reducing over\-booking of clinics and helping to ensure a positive experience for patients. To provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics based at Moorfields, City Road. To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first. Working for our organisation At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer: * Salary including High\-Cost Area Supplement * Opportunity to join the NHS Pension Scheme * Free 24/7 independent counselling service * Learning and development opportunities * Easy and quick transport links * A range of attractive benefits and discounts * Access to Blue Light Card and other NHS Discount Schemes * Free Pilates classes * Full support and training to develop your skills * Flexible working friendly organisation And so much more! To see the full range of benefits we offer please see our Moorfields benefits document. **Detailed Job Description And Main Responsibilities** Working as Clinic Coordinator you will be responsible to provide excellent and professional service to our patients and colleagues. You will be responsible to provide high standard reception service and general support to designated outpatient clinics, providing effective clinic management, reducing over\-booking and ensuring clinic capacity is fully utilised at all times. You will be working as part of a wider Glaucoma administrative team and provide cross\-cover as and when required. You will be responsible to meet key performance indicators (KPIs) set for the outpatient service. To provide effective clinic management, reducing over\-booking of clinics and helping to ensure a positive experience for patients. To provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics based at Moorfields, City Road. To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first. To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record\-keeping. To ensure adherence to the Trust’s Access Policy at all times. To work as part of a large administrative team and provide cross\- cover as and when required. To actively reduce the number of hospital appointments not attended by confirming follow\-up appointments with patients face\-to\-face where possible. Person specification **Knowledge/Skills/Abilities** Essential criteria * Proficient in the use of MS Office IT software packages (eg MS Excel, Word). * Excellent oral and written communication and interpersonal skills * Ability to work under pressure and to deadlines * Appreciation and awareness of the data protection act * Ability to work within a team in a multi\-disciplinary service, maintaining an excellent working relationship with staff at various levels. * Ability to prioritise * Ability to work independently and take responsibility for day to day workload **Experience** Essential criteria * Administrative experience Desirable criteria * Experience of working in a busy and demanding customer facing role **Education \& Qualifications** Essential criteria * Educated to GCSE level (including English and Maths to GCSE A\-C), or equivalent qualifications. Desirable criteria * Evidence of continuing education and development Personal qualities Essential criteria * In accordance with the Trust's values:c aring \- organised \- excellent \- inclusive * Resilient **Other Requirements** Essential criteria * Flexible approach to working hours to meet the needs of the service Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying. Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under\-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond. Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work\-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at **moorfields.recruitment@nhs.net.** **https://www.moorfields.nhs.uk/work\-for\-us** Employer certification / accreditation badges Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Documents to download * Outpatient Clinic Coordinator Job Description (PDF, 355\.2KB) * Staff Benefits (PDF, 865\.7KB) * MEH Privacy Notice (PDF, 138\.0KB) Apply online now Further details / informal visits contact Name Jodie Harriott Job title Assistant Service Manager Email address jodie.harriott@nhs.net