Operations Supervisor

**About us** North Air is responsible for providing into\-plane services on behalf of major oil companies. We operate at 20 locations across the UK, where we carry out approximately 300 000 fuelling’s per year. We aim to provide safe, reliable and efficient into\-plane services to our customers' satisfaction. North Air places significant emphasis on attracting and employing people who are able to demonstrate a commitment to Safety, Working Together, Integrity, Encourage and Respect, our Core Values which are key to the success of North Air in providing Fuelling Excellence. **Job Purpose** Working within our core values the role holder is responsible for the day\-to\-day supervision of the company’s fuelling operations and people ensuring our customer requirements for fuel quality, safety, environmental protection, and service levels, are met. The salary for the role is up to **£44,720 \+£2,803\.20** shift allowance. There is also a bonus of up to 7\.5%. The working pattern is **Sunday \- Saturday** over 37\.5 hours per week and does include **earlies, days and lates**. **Key areas of Responsibility** **Operations:** * Supervise Operators and other Operations staff (e.g., Banksperson, Plant/QC Operator, Ops Co\-ordinator) activities on the ramp and in the yard, ensuring that safe operations are maintained through correct working procedures. This is a key part of the role, and the expectation is that Supervisors will spend around 60% of their time on this activity. * Monitor stock levels to ensure that these are efficiently managed, ordering fuel as required or liaising with customers on fuel orders where there is more than one customer in the pool. * As required, carry out daily reconciliation stock control including emailing daily reports to customers. * Prepare, maintain, and monitor working patterns of operations staff to ensure maximum efficiency and coverage, this includes holiday management. * Where appropriate, deputise for the Airport Manager in his absence. * On an exceptional basis, assist with into plane operations during peak periods and/or times of staff shortage. * Maintain a maintenance plan, ensuring all planned and corrective maintenance is scheduled and carried out in collaboration with the maintenance technicians and operators. * Monitor the quality and effectiveness of training being delivered by Training Champions through observation of training being delivered and through SOC’s. * Control of Work – carry out duties of Authorised signatory and monitoring of General/Special work permits depending on level of training. * Authorised signatories for Security pass applications temp passes, ID, Vehicle etc **People:** * Monitoring the wellbeing of Operators, through observation, conducting regular 1\-2\-1’s, making appropriate interventions where any risks are identified. * In conjunction with Manager, confirm through monitoring staff performance that attitudes and behaviours meet the levels of safety and performance required by North Air and making appropriate interventions as required, through annual appraisals and performance management. * Liaise with operations team to maintain positive industrial relations in accordance with the Company’s HR Policies, Conditions of Employment, Code of Conduct etc * Identify and conduct first stage disciplinary and grievance meetings as appropriate * Absence monitoring through regular meetings for long term sick and return to work interviews. Review of absence history on return to work and intervention where necessary. **Health and Safety:** * In conjunction with other supervisors, ensure that a daily inspection of workplace is carried out and any issues are reported immediately. * Immediate reporting and recording of any incidents, near misses and spills, investigate issues, taking any appropriate actions and reporting on outcomes. * Carry out Safety Observations \& Conversations (SOC’s), record discussions and ensure any issues are acted upon promptly. * Provide leadership and training in maintaining a safe working environment for all members of the operation team, ensuring that all team members receive and understand communications, procedure updates and any other Health \& Safety information which is relevant to their role. * Coordinate and participate in HSE meetings including compiling minutes. * Ensure the safety of staff, visitors/ contractors and 3rd parties who are working on site, providing an appropriate site induction, and making appropriate interventions as and when required. * Review fitness for work of employees taking medication with OH, HR and Operations Integrity. * Ensure promotion and adherence to the Safety Management System (SMS) **Customers / 3rd Parties:** * Liaise as necessary with customers on all aspects of operations including delays, incidents, reports and near misses. * Represent North Air at airport meetings, customer visits and 3rd party audits / inspections. * Ensure customer safety and satisfaction is prioritised within the operational team. * Investigate and respond to customer queries and complaints. Implement any corrective / preventive measures resulting from these investigations * Represent the interests of North Air and its employees at Airport ramp safety meetings. * Encourage other ramp users to invest time and effort in safety initiatives proposed by North Air e.g., Brother’s Keeper, Safe2go etc. * Develop contacts with other ramp users to promote efficient and safe operations. * Participate in Airport \& Local airline working groups, forums and safety meetings * Ensure North Air is proactive in all matters relating to HSSE on the ramp. This list may not be exhaustive and post holders may be expected to carry out other activities as identified by the company. **Skills and Experience (Essential)** * Previous experience of supervising others * Working knowledge of Microsoft Packages * Experience of Health and Safety * Ability to coach, lead and direct others * Strong Influencing Skills * Clear communicator * Good understanding of employment conditions * Health and Safety Awareness * Communicates clearly and concisely, both verbally and in writing * Team player * Maintains a high level of professionalism in all interactions * Respects and values diversity, equity, and inclusion * Demonstrates integrity and honesty in all business dealings * Fosters a positive and supportive team culture **Qualifications (Desirable)** * HGV Driving Experience is desirable \- Class 1 (C\+E) License **Skills and Experience (Desirable)** * Refuelling Experience * Airport /Ramp Experience North Air are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create a working environment, where the different knowledge, perspectives, experiences, and approaches of our team are respected, an environment where everyone feels valued. If you require any support during the interview process, please discuss this with our recruitment team. Job Types: Full\-time, Permanent Pay: £40,000\.00\-£44,720\.00 per year Benefits: * Company pension * Cycle to work scheme * Health \& wellbeing programme * Life insurance * Store discount Application question(s): * Do you hold a HGV Class 1 licence? * Minimum of 1 years operational experience in a management or supervisory role in Distribution, Aviation or a related business Work Location: In person