Operations Customer Service Representative

**Intelcom \| Dragonfly** With more than 100 sorting stations and operations across three continents, **Intelcom \| Dragonfly** is Canada’s leader in last\-mile logistics. Our vision is clear: **to deliver fast, accurate, and reliable service powered by cutting\-edge technology.** **Your Role: At the Heart of the Chain** **Core Duties** * Assist in unloading trailers and verify freight against manifests * Scan, sort, and process packages, including defective items and returns * Conduct van audits and support sorting operations * Support and assist shipping, receiving, dispatching, and inventory management * Support and maintenance warehouse systems and ensure operational efficiency. * Process returns and complete required documentation in accordance with SOPs * Handle customer pickups and (front desk assistance to customer) * Resolve delivery issues by following SOPs and coordinating with relevant teams * Escalate special cases to management when needed * Print labels and prepare required documentation * Process broker returns and return\-to\-clients shipments * Prepare daily reports and maintain accurate records * Perform data entry tasks as needed. * Train and mentor new employees * Collaborate with Operations teams to uphold quality standards * Complete supervisor\-assigned tasks as required * Maintain a clean, organized and hazard\-free work environment * Comply with all Health \& Safety protocols * Provide support for clients and IDCs * Respond to customer inquiries via phone and email * Process customer service email requests * Other duties as assigned **Work Environment:** Fast\-paced warehouse setting with shift\-based schedules. **Why Join Intelcom \| Dragonfly?** * Short\- and medium\-term growth opportunities * Comprehensive group insurance * Group RRSP program * Employee Assistance Program… This position has been opened to address a genuine organizational need within the company. At **Intelcom \| Dragonfly** , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard. **The process is simple** : If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager. See you soon! *Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.*