Operation Manager luxury Resort

**Jd Operations Manager** Should have an excellent level of commercial awareness and can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long\-term issues to the General Manager / MD and helping formulate solutions. The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes. **Operations Manager Duties And Responsibilities** * Taking Care of the Mudhouse project that is 100mts away from main Resort * ⁠Ensuring 100% guest satisfaction. * Fully responsible for all aspects of all departments. * Support and work with all Head of Departments in all aspects of running this hotel. * Ensure the premises are in operative condition as per the category of the unit to receive \& serve the guests. * Overlook Front office and Food \& beverage operation on daily basis . * Conduct regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback action taken for service recovery, and any staff issues. Minutes of the meeting are to be sent to GM/Management. * Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GM guidance is to be taken wherever required. * Monitor the purchase/indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers, etc). * Closely working with head of department ,inspecting the stores (F \& B / Kitchen / Housekeeping / Security) to check the stock in hand (quality, par stock levels, expiry, etc) with the F \& B Manager and chef. * Dealing with Suppliers / Vendors for quality products involving the Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase. * Inspecting all departments for SOP implementation. * Inspecting all arrival rooms and guest areas for their upkeep and maintenance. * Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming \& hospitality culture. * Monitor the co\-ordination between all departments for smooth \& efficient operations. * Assessing and reviewing customer satisfaction and service recovery process. * Meet all dept. heads to review \& train the staff to upkeep the human capital. * Identifying staff learning needs and assisting with development * Providing timely and constructive feedback to all direct reports as and when required either formally or informally. * Conduct weekly / Daily meetings with Head of department for day to day operation and plan of action. * Monitor and maintain operation \& overhead costs to maintain maximum revenue for the organization. * Be available on call 24 hours a day to resolve any urgent problems or emergencies. * Responsible for the overall management of the operation of the hotel. * Responsible to adopt long working hours and break shifts as and when required in operation. * Any other duties assigned. REPORTS TO: General Manager / Management **Prerequisites** Excellent revenue management skills with experience in budgets, P\&Ls, and forecasting. Working with colleagues to share skills, knowledge, resources, and networks. Highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation. **Education** A degree or Diploma in Hospitality Management is an asset for Graduates with a bachelor’s degree and/or diploma in hotel or another related field. Computer Knowledge, MS Office. Experience in Property Management Software and Revenue Management Systems is desired. **Experience** Minimum 7\+ years’ work experience in a 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager. Food and separate accommodation will be taken care of. Skills: food \& beverage,operations manager,serve the guests,management,hospitality,operations,front office,service recovery,excellent communication