Operation Executive (fresher)

Primary job title (LinkedIn best\-performing): Operations Executive A fast\-growing player in the Customer Experience \& Cloud Contact Center sector serving B2B clients across India. We deliver omnichannel support and telecom\-enabled services, focusing on operational excellence and measurable customer outcomes. This is an on\-site role based in India for entry\-level candidates ready to start a career in operations. **Role \& Responsibilities** * Execute daily operations tasks including accurate data entry, reconciliation and record maintenance across internal systems and spreadsheets. * Manage CRM and ticketing queues—create, triage, route, escalate and close tickets to meet SLAs. * Monitor operational KPIs and SLAs; prepare and distribute daily and weekly performance reports and dashboards. * Coordinate with Sales, Technical Support and Billing teams to resolve customer issues and ensure smooth handoffs. * Maintain and update Standard Operating Procedures (SOPs), knowledge base articles and process documentation to reduce turnaround times. * Support quality checks, audits and continuous improvement initiatives to enhance accuracy and efficiency. **Skills \& Qualifications** * Must\-Have + Excel + GoogleSheets + CRM + DataEntry + TicketingSystems + SLAManagement * Preferred + Zendesk + ZohoCRM + ProcessImprovement * Qualifications + Bachelor's degree in any discipline or equivalent qualification. + Freshers welcome; internships or project experience in operations, customer support or back\-office is a plus. + Willingness to work on\-site in India and adapt to shift schedules when required. **Benefits \& Culture Highlights** * Structured onboarding and hands\-on training to accelerate career growth in operations and customer experience. * Clear performance metrics, regular feedback and opportunities to progress into supervisory roles. * Collaborative on\-site environment with focus on process excellence and employee development. Skills: excel,zendesk,operations,customer,crm,customer experience