Onboarding Manager

**Inclusion without Exception** Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes. TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting\-led, cognitive\-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award\-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. **Key Responsibilities** **1\. End‑to‑End Onboarding Ownership** * Own and manage the complete onboarding lifecycle from offer acceptance to post‑joining stabilization. * Ensure timely completion of all onboarding milestones including documentation, background verification, system access, payroll activation, and employee ID creation. * Act as the single point of accountability for onboarding outcomes across Canada. **2\. Stakeholder \& Cross‑Functional Coordination** * Work closely with **Talent Acquisition, HR Business Partners, Payroll, Immigration, IT, Security, and Facilities** to ensure Day‑1 readiness. * Partner with hiring managers and business leaders to align onboarding plans with project and account needs. * Coordinate onboarding sessions and orientations (virtual and in‑person). **3\. Compliance, Governance \& Risk Management** * Ensure adherence to **Canadian employment standards** , data privacy, background check protocols, and internal TCS policies. * Monitor onboarding risks such as delayed documentation, BGC exceptions, payroll readiness gaps, or access delays, and proactively resolve issues. * Maintain audit‑ready onboarding records and trackers. **4\. Employee Experience \& Engagement** * Deliver a consistent, inclusive, and welcoming onboarding experience aligned with TCS values and DEI commitments. * Serve as a trusted point of contact for new joiners, addressing onboarding queries and escalations professionally. * Continuously improve onboarding experience through feedback and process enhancements. **5\. Process Excellence \& Continuous Improvement** * Standardize onboarding processes and develop ready‑reckoners, checklists, and SOPs for stakeholders. * Track onboarding metrics (joining SLAs, BGC timelines, payroll readiness, attrition at onboarding stage). * Identify automation and digitization opportunities to improve efficiency and scalability. **6\. Team \& Vendor Management (if applicable)** * Guide and mentor onboarding coordinators or analysts. * Liaise with external vendors for background checks or onboarding services, ensuring service quality and turnaround times. **Required Qualifications \& Experience** * Bachelor’s degree in human resources, Business Administration, or a related field. * **5–10 years of progressive HR experience** , with strong exposure to onboarding, operations, or HR shared services (Canada). * Hands‑on experience with **high‑volume onboarding** and multi‑stakeholder environments. * Strong understanding of **Canadian HR processes** , payroll readiness, and compliance expectations. **Key Skills \& Competencies** * Exceptional stakeholder management and communication skills * Strong operational rigor, attention to detail, and risk awareness * Ability to manage ambiguity and handle escalations calmly * Process mindset with continuous improvement orientation * High ownership, governance mindset, and employee‑first approach TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion. Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources. Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2\-week period. We invite you to continue to apply for other opportunities that match your profile.