North America Customer Service Coordinator

Dolce \& Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a **Customer Service Coordinator.** The Customer Service Coordinator will support the CS team in providing outstanding service to Wholesale customers and Retail Stores, E\-Commerce, as well as Italian HQ and various internal business areas. Job Responsibilities: * Account Administration + Primary contact for several accounts including Wholesale (Department Stores and Specialty Boutiques), Corporate Retail and Ecommerce. + Liaise between sales team, buyers and counterparts at Italian HQ + Ensure timely follow through and problem solving + Maintain record keeping + Update and analyze business reports * Order Management + Entering and transmitting orders for all brand sales lines + Train and supervise temps + Work under deadline * EDI + Manage EDI Catalog + Match EDI orders with initial orders and communicate with buyers + Maintain records of EDI compliance with customer approvals/waivers * Shipping + Analyze daily inbounds and proactively release shipments + Monitor stock levels + Run, analyze and distribute shipping reports * Finance Support + Process customer invoicing + Work with accounts receivable to coordinate shipping with payments + Support research/reversal of chargebacks * After sales + Administer the 1\-800 line, including repairs/inquiries and follow through up to resolution **Job Requirements** * Associate's Degree or higher * Minimum 3 years of experience in a similar role * Advanced Excel and Analytical skills are required * EDI knowledge and experience required * Exceptional organizational skills, high attention to detail and reliable work ethic * Efficient communication and reporting skills * Must be problem solving oriented * Works well and efficiently in a team and has a proactive attitude * Has an excellent customer service record * Must be able to multitask in a high\-paced work environment * Comfortable working extended hours and weekends during busy seasons The salary range for this role is $65,000 \- $70,000 annually. Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes: medical, dental, vision, life \& disability insurances, 401(k) plan, FSA plans, and more. The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge. Location: USA \- New York \- NY