Manager Site Reliability Engineer

*At Sana Commerce we're committed to an inclusive environment and recognize that our diverse work\\force is one of our greatest strengths.* It all started in 2007, with a pizza and a plan. **Sana Commerce is an e\-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them.** We’re a fast\-growing SaaS company that allows you to take ownership of your career. At Sana Commerce, we're looking for a Manager SRE to build \& manage our global SRE team that manages and monitors all installed systems, environments and infrastructure and resolves issues that come in through our notification system. **What you'll get:** * The opportunity to make an impact at a fast\-growing SaaS scale\-up; * Up to 5 weeks “work from anywhere” per year; * A global and customized onboarding program (9,1/10 rated by previous hires); * A hybrid working model – 3 days from the office, 2 day from home; * Weekly company lunch on us. **Job Description** **What you'll be doing:** * Leading the SRE team, setting objectives, and guiding the team towards achieving high reliability while balancing cost and performance SLAs. * Collaborating with platform \& product engineering teams to embed reliability and operational best practices into the software development lifecycle. * Developing and implementing SRE policies and practices, including service level objectives (SLOs), service level indicators (SLIs), and error budgets. * Driving automation across operations to reduce toil, improve system performance, ensure scalability, with a reasonable amount of allergic response towards repetitive manual work. * Overseeing incident management, post\-mortem analyses, and root cause investigations to prevent future outages and enhance system reliability. * Facilitating capacity planning and scalability exercises to manage growth and ensure the efficient use of resources. * Facilitating disaster recovery plans \& testing to ensure business continuity for our customers’ webstores. * Encouraging a culture of continuous improvement by mentoring team members and fostering innovation within the team. * Staying up to date with the latest trends and technologies in SRE and advocating for their adoption where appropriate. **Qualifications** **What you'll bring:** * Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field. * At least 5 years of experience in Site Reliability Engineering, with 2\+ years in a leadership or management role. * Proven, hands\-on expertise in **Microsoft Azure** , including designing, deploying, and managing cloud\-native infrastructure. Experience with container orchestration (e.g., Kubernetes) is required. * A deep understanding of network protocols, load balancing, and high availability configurations. * Experience in applying software development solutions to SRE and familiarity with programming languages such as (preferably) PowerShell and C\# or else Python, Go, Java etc. * Experience with automation tools, infrastructure as code (e.g., Terraform, Ansible). * Proficiency in monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack) and in implementing comprehensive monitoring solutions. Dynatrace knowledge is a plus. * Excellent problem\-solving skills, with a proven ability to tackle complex issues under pressure. * Outstanding leadership qualities, with a track record of mentoring and developing high\-performing teams. * Exceptional communication and collaboration skills, capable of working effectively with cross\-functional teams. **Additional Information** **Who we are** At Sana Commerce, our values drive everything we do: * **Champions of Our League** – We deliver lasting success, balancing quick wins and long\-term value * **Supercharge Our Customers** – We’re revolutionizing B2B commerce together, helping our customers to lead and succeed * **Determined to Grow** – We embrace challenges, growing and raising the bar for ourselves and our industry * **Bold Together** – We dare to be bold because we have each other’s back Job descriptions can be tough to interpret. Even if you may not tick all the boxes, **we** **have ambitious plans and we encourage people** who share our vision and look forward to growing with us. **Apply now.**