Manager - People & Organisation | Emirati Talent

**BUSINESS INTRODUCTION** Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 45,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie \& Fitch, \& Vox Cinemas. We believe in making Great Moments for Everyone, Every day. **ROLE SUMMARY** The People \& Organization Manager oversees all people\-related activities for a large frontline workforce within supermarket operations. The role ensures effective workforce planning, strong frontline engagement, capability building and coaching for managers, and consistent delivery of core P \& O processes. Acting as a strategic partner to operations, the P\&O Manager provides hands\-on support across multiple stores while promoting a positive, compliant, and high\-performing work environment. **ROLE PROFILE** * Ensure optimal staffing across stores through effective workforce planning and collaboration with recruitment teams. * Oversee frontline performance, supporting store leaders with reviews, coaching, and performance\-related interventions. * Manage employee relations matters, including grievances, investigations, and disciplinary actions. * Ensure consistent onboarding and delivery of frontline training and development programs. * Lead initiatives that enhance morale, engagement, and retention of store\-based employees. * Coach store managers and supervisors to strengthen leadership and people management capabilities. * Monitor attendance, absenteeism, and timekeeping trends, taking action where needed. * Ensure consistent execution of core P\&O processes such as performance reviews, probation assessments, talent identification, and improvement plans, while supporting operational or structural changes. **REQUIREMENTS** * Proven experience managing large frontline teams across multiple sites, with strong knowledge of UAE labor laws and compliance. * Skilled in workforce planning, attendance management, and handling employee relations matters, including grievances and disciplinary cases. * Experienced in coaching line managers and developing frontline leadership capabilities. * Strong interpersonal and communication skills, with the ability to influence at all organizational levels. * Resilient, calm under pressure, and able to manage ambiguity and tight timelines; fluent in English (Arabic or other regional languages is a plus). * Bachelor’s degree in Human Resources, Business Administration, or related field, with 5–7 years of P\&O experience, including 2–3 years in a fast\-paced environment. **WHAT WE OFFER** * At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! * Work in a friendly environment, where everyone shares positive vibes and excited about our future. * Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.