Manager, People Experience

**About noon** We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer\-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region. Noon’s fastest hyper\-local delivery platform, Noon Minutes, offers a localized assortment of FMCG \& grocery products with delivery within 15\-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time. noon’s mission: Every door, every day. **What you’ll do** The Manager, People Experience – Middle East partners closely with Business and People leaders across the region. This role is responsible for leading end\-to\-end People Services across the Middle East, covering the full employee lifecycle including onboarding, offboarding, payroll coordination, insurance, compliance, employee experience, and third\-party workforce management. The role will lead and manage a centralized People Services team based in India, ensuring consistent, high\-quality service delivery across all markets. You will act as a regional owner for People Operations, providing hands\-on leadership, strong governance, and advisory support to employees and managers, while continuously improving processes, systems, and service standards. The key responsibility areas are: * Identify opportunities to enhance the people services and deliver solutions to provide the best possible employee experience * Provide guidance for the UAE HR admin operations team: Managing day\-to\-day operational HR activities such as employee database, leave management, insurance execution, grievances, and investigations, etc. * Accountable for the GCC payroll entries and being the point of contact for the third\-party manpower providers for their payroll execution. * Advise, coach and partner with line managers for the implementation of noon policies, and best practices to ensure management of personnel * Be a point for employee queries, providing advisory where needed to ensure they are fully aware of their rights and responsibilities and address it in a proactive manner * Own and lead the delivery of People Services across the Middle East, ensuring a seamless employee experience across onboarding, offboarding, payroll coordination, insurance, compliance, and employee data management * Identify opportunities to enhance People Services, streamline processes, and implement scalable solutions that improve efficiency and employee experience * Drive continuous improvement of HR processes, systems, and controls, including supporting HR systems implementation and enhancements * Roll out new policies or updates to existing ones, ensuring clear communication, adoption, and ongoing compliance * Ensure strong data hygiene, documentation, and reporting standards across all People Services activities **What you’ll need:** * 5\+ years of relevant professional experience with minimum of 3 years of experience Managing People Operations in GCC countries * Bachelor’s / Master’s Degree from a top\-tier academic institution (Master’s degree in HR preferred) * Deep knowledge of HR functions with expertise in UAE/Saudi employment law * Previous experience in the e\-commerce industry and high growth startup environment preferred * Previous experience with payroll, compliance, audits, and Emiratisation * Excellent presentation skills * Ability to work in ambiguous environments and perform under pressure * Strong work ethics, decisiveness, and demonstrated leadership skills * Ability to effectively manage, inspire, and mentor direct and indirect reports **Who will excel?** * We’re looking for people with high standards, who understand that hard work matters. * You need to be relentlessly resourceful and operate with a deep bias for action. * We need people with the courage to be fiercely original. * noon is not for everyone; readiness to adapt, pivot, and learn is essential.