Manager, People & Culture (People Operations / HR Business Partner)

**About KITS** KITS is one of the fastest\-growing vision care companies in North America. We combine a best\-in\-class digital experience with vertically integrated manufacturing and retail to deliver high\-quality eyewear and contact lenses directly to customers. Behind that mission is a growing team across corporate, manufacturing, and retail environments working together to build a company we’re proud of. **The Opportunity** The Manager, People \& Culture plays a key role in shaping and delivering an exceptional team experience at KITS. Working closely with the VP, People \& Culture, this role partners with leaders across the organization while managing the programs, processes, and systems that support our teams. This role operates in a dynamic environment supporting both corporate teams and hourly retail and manufacturing teams, requiring someone comfortable balancing operational excellence with people partnership. **What You’ll Do** • Manage the full recruitment process, including job postings, screening, interview coordination, and offers • Partner with hiring managers to support consistent and effective hiring practices • Ensure a positive and efficient candidate experience • Coach and support leaders on performance management, team development, and team relations • Provide practical guidance to help leaders navigate challenges and build strong teams • Manage and improve people programs that support engagement and performance • Facilitate key processes such as bi\-annual check\-ins and annual performance reviews • Manage internal communications related to people initiatives and resources • Administer engagement surveys and share insights with leadership • Serve as a subject matter expert for benefits and total rewards programs • Partner with external providers and leadership on benefits administration, renewals, and reporting • Maintain and update company policies, procedures, and the team handbook • Ensure alignment with employment standards and evolving best practices • Manage onboarding and exit processes, including orientation and exit interviews • Partner with Office Coordinators across locations to support workplace operations, health, and safety • Stay informed on People \& Culture practices and recommend improvements to programs, policies, and team experience **Who You Are** * You bring 5\+ years of experience in People Operations, People \& Culture, or a similar people\-focused role, with exposure to both operational people programs and leader partnership. * You’ve supported leaders through performance management, team dynamics, and coaching conversations to help build strong teams. * You have experience managing recruitment processes end\-to\-end, from posting roles and screening candidates to coordinating interviews and creating a positive candidate experience. You are open to using new tools and creative sourcing approaches to attract great talent. * You understand employment practices and people operations best practices and apply them in ways that support both compliance and a positive team experience. * You have an eye for thoughtful team experiences but the brain of a project manager and are able to design people initiatives while executing them with structure and attention to detail. * You are comfortable managing multiple priorities and programs and ensuring people initiatives run smoothly. * Experience supporting both hourly and salaried teams such as retail, manufacturing, or operational environments is an asset. * CHRP or similar HR certification preferred but not required. The anticipated annual salary range for this position is $80,000 – $108,000\. Final salary will depend on the successful candidate’s relevant experience, skills, and qualifications. **Benefits \& Perks** • Competitive compensation package • Comprehensive health, dental, and vision benefits • Employee Share Purchase Plan (ESPP) • Access to an on\-site gym • Company\-paid lunch every day at HQ • Discounts on KITS frames and contact lenses • Opportunities for growth and development • A friendly and supportive team environment