Live-in Night General Assistant (TSH147)

Full time Seasonal Job Accommodation can be provided with an adjusted rent **Key Responsibilities** Guest Experience \& Customer Service * Ensure all guest rooms are immaculate, orderly, and fully furnished to provide maximum comfort. * Ensure smooth check\-in and check\-out processes. * Welcome guests upon arrival and respond promptly, professionally, and confidently to requests, complaints, or emergencies. * Present menus, assist guests with food and beverage selection, take and serve orders, issue bills, and accept payments. * Handle complaints or problems with a positive, solution\-focused attitude. Housekeeping \& Cleaning Duties * Perform full housekeeping services after guest check\-out, including: * Replacing linens and towels * Emptying and sanitizing bins * Restocking toiletries in an orderly manner * Vacuuming, sweeping, and mopping floors * Dusting furniture, removing cobwebs, and cleaning blinds and curtains (arranging washing and ironing where required) * Cleaning glass, windows, partition doors, electrical outlets, walls, sideboards, toilets, and high\-touch surfaces * Spot clean as needed and rearrange rooms to the required standard. * Clean and maintain communal and public areas including lobbies, hallways, restrooms, reception, coffee shop, meeting rooms, and event spaces. * Prepare and maintain restaurant tables with strict attention to sanitation and presentation. * Maintain serving areas and ensure overall cleanliness and tidiness. Laundry \& Linen Management * Inspect all linens and treat stains as required. * Operate washing machines and dryers using the correct cleaning agents. * Dry, iron, and fold laundry according to manufacturer recommendations. * Visually inspect laundry equipment and report maintenance issues. * Move, organize, and store linen in designated linen rooms across floors. Security \& Night Porter Duties * Conduct regular fire walks throughout the night to ensure safety of corridors, exits, and public areas. * Perform hourly patrols of the building, including car parks and all entrances. * Ensure all front, back, and emergency doors are secure at all times. * Monitor CCTV and remain vigilant for unusual, illegal, or dangerous activity. * Prevent unauthorized access, intruders, or squatters. * Maintain the overall safety and security of the hotel during night shifts. * Carry out smoke tests and additional safety checks as required. Operations, Administration \& Technology * Use the cleaning app to log tasks and upload photos of completed cleans. * Maintain accurate booking and payment records using Zeevou and in\-house systems. * Understand and effectively use all relevant property technology. * Track and report recurring maintenance, cleanliness, or security issues to management. * Send reports to OE upon request. * Maintain inventory of cleaning and operational supplies and report replenishment needs. Teamwork \& Communication * Collaborate closely with the Property Manager, Maintenance Personnel, and Operations team. * Communicate regularly with the remote team via Discord. * Participate in weekly meetings. * Assist with hotel host duties, kitchen preparation, and stock checks. Competencies * Excellent communication and customer service skills * Ability to work independently throughout the night * Ability to work well under pressure * Ability to use initiative and follow written and verbal instructions * Knowledge of general health and safety procedures Recruitment Checks * Authorization to live and work in the UK * Basic DBS check * Valid ID and proof of address Pay: From £13\.50 per hour Expected hours: No more than 40\.0 per week Benefits: * Employee discount Work Location: In person