L&D Training Manager (Singapore based)

**About the Role** At COMO Lifestyle, we believe exceptional experiences start with exceptional people. We are seeking a passionate Learning \& Development professional who can uplift service excellence across our lifestyle concepts. This role designs and delivers impactful training that strengthens our brand promise and elevates guest experience. **Key Responsibilities:** ***Learning \& Development*** * Design and implement holistic training programs covering service culture, guest engagement, product knowledge, safety \& hygiene, and operational SOPs. * Facilitate engaging classroom, experiential, and on\-the\-job training sessions for staff at all levels. * Conduct training needs analysis using guest insights, audits, and operational performance trends. * Develop digital learning modules, training guides, and blended\-learning tools to support continuous development. ***Service Excellence \& Brand Standards*** * Create, refine, and maintain brand\-aligned Standard Operating Procedures (SOPs) across all outlets. * Conduct regular site visits, service observations, and training audits to ensure consistent execution. * Implement mystery audits and performance assessments to measure guest experience quality. * Lead service refreshers, new product rollouts, and brand experience training. ***Operational Partnership*** * Work closely with Operations, HR, and Outlet Leaders to support onboarding, performance management, and improvement plans. * Provide coaching to managers to build internal training capability and support a strong learning culture. * Ensure training content meets safety, hygiene, and regulatory standards. ***Reporting \& Documentation*** * Maintain accurate training records, attendance, assessments, and progress tracking. * Present monthly training insights, key metrics, and recommendations to senior management. **Requirements:** * Minimum 5 years of L\&D or service training experience, ideally within hospitality, or premium lifestyle environments. * Experience leading or supervising training initiatives across multiple outlets. * Strong understanding of service excellence, guest experience design, and operational workflows. * Engaging facilitator with excellent presentation, coaching, and interpersonal skills. * Able to translate insights into actionable development plans. * Proficient in Microsoft Office and familiar with digital learning tools. * Passionate about people development, brand culture, and continuous improvement.