Key Account Manager

**Job Summary:** *This position exists to develop and manage high value customers for lubricant sales; Achieves sales targets / servicing premium customers; Develops strong long\-lasting relations for recurring business.* **Key Responsibilities:** * Engages in Sales and Marketing of Shell Lubricants in order to achieve sales targets * Handles customers and their transition from Direct to indirect channel; * Forecasts and manages customer's expectations * Responsible to achieve sales targets and develop pipeline of future prospects * Developing and sustaining solid relationships with key clients that bring in the most income for the company. * Manages customer relationship; Possess the product knowledge and ensure its application; * Communicates with customers and analyses their needs and offer effective solutions * Measure, track and analyze key account metrics * Aims to expand the business network * Play an integral part in generating new sales that will turn into long\-lasting relationships * Ensures smooth sale services including, deliveries, payments, technical Services in order to achieve sales targets. **Requirements:** *1\- Bachelor's in business administration or a relevant field* *2\- 3 to 5 years' of **B2B sales experience in Chemical/Paint/Lubricant Industry*** **Core Competency:** * Responsible to conduct market survey \& research. * Manages diversified customers in various B2B sectors * Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long\-term goals. * Prepare \& Compile reports on account progress, goals, and forecasts for stakeholders. * Resolve any issues and problems faced by customers and deal with complaints to maintain trust