IT Systems Engineer

IT Systems Engineer/IT Desktop Engineer A fantastic opportunity has arisen for a IT Systems Engineer/IT Desktop Engineer to join our Dubai based law firm on a permanent basis. IT Systems Engineer/IT Desktop Engineer Responsibilities and Duties: * Diagnosing, troubleshooting, and resolving technical problems across hardware, software, and network components to ensure smooth operations. * Support routine updates, patches, and system checks to maintain optimal performance and security of IT infrastructure. * Install, set up, and configure software applications, operating systems, and hardware devices to meet the Business needs. * Provide assistance with hardware\-related issues, including setting up new devices, diagnosing faults, and coordinating repairs or replacements. * Offer technical assistance to end\-users and clients, guiding them through technical challenges, and effectively communicating complex concepts to non\-technical individuals. * Implement and monitor security protocols, such as firewalls, antivirus software, and access controls, to safeguard sensitive data and prevent cybersecurity threats. * Maintain accurate records of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem\-solving in the future IT Systems Engineer/IT Desktop Engineer Knowledge, Sills and Experience: * Previous experience within a legal partnership or professional services environment is ideal * Experience of supporting and using Windows 11, Office 365 and Exchange * Familiarity with help desk software (such as ServiceNow) * Experience of supporting mobile devices using an MDM solution * FileSite experience – client\-side troubleshooting, how do I’s, and awareness of import and exporting data. * Experience of supporting legal applications such as iManage, Big\-Hand, time recording, Intapp Time and Expert, amongst others * Experience of Microsoft Azure Active Directory and Intune. * Experience of PC, laptop, printer, network troubleshooting * Experience of AVMI / Video Conferencing * Customer\-focussed with excellent communication and inter\-personal skills * Team\-oriented with the ability to deal with tasks effectively IT Systems Engineer/IT Desktop Engineer