Inbound Customer Service Representative

**\*Hiring For a Client\*** **Company Description** Parabellum\-AGY's Client is a Travel and Tourism Company, with operations in Karachi since 25 years. **Role Description** This is a full\-time, on\-site role for an Inbound Customer Service Representative located in Karachi (PECHS). The role involves providing exceptional customer support by responding to inquiries, resolving issues, and ensuring customer satisfaction and a positive experience. Day\-to\-day tasks will include handling customer communications via multiple channels, understanding customer needs, and maintaining accurate records of interactions to ensure seamless service delivery. **Qualifications** * Strong capabilities in Customer Service, Customer Support, and resolving customer queries effectively * Proven ability in driving Customer Satisfaction and enhancing Customer Experience * Excellent communication and interpersonal skills for interacting with a diverse clientele * Proficiency in using customer relationship management (CRM) tools and technology * Problem\-solving skills and the ability to work efficiently under pressure * Prior experience in a similar role is an advantage * Fluency in spoken and written English; additional language proficiency is a plus