IDC Clerk

**Intelcom \| Dragonfly** With more than 100 sorting stations and operations across three continents, Intelcom \| Dragonfly is Canada’s leader in last\-mile logistics. Our vision is clear: **to deliver fast, accurate, and reliable service powered by cutting\-edge technology.** **A Strategic Role at the Heart of Logistic** **Responsibilities** * Assist our Independent Delivery Contractors (IDCs) and operations team by phone and email to ensure technical issues related to our IDC portal and systems are resolved on time * Liaise with the IT helpdesk, IDC Team and operations as required * Manage IDC support mailbox, tickets and then all cases in our different systems * Ensure correct processes and documentation are followed by the IDC * Remedy situations during working hours or after, when necessary; * Other IDC duties as assigned from time to time **Qualifications** * High school diploma or GED minimum; * Prior related support experience preferred; * Skilled in use of personal computers and software applications (Technology\-savvy) * A positive, enthusiastic attitude, with strong people skills * Proven customer service experience and passion for helping others * Strong service\-oriented mentality with the ability to actively listen and troubleshoot * Ability to learn new systems quickly * Excellent Interpersonal, organizational, problem solving and administrative skill The role involves daily (or regular) communication with pan\-Canadian stakeholders. * Must be available 40 hours/week (1 year contract) **Why Join Us?** **Benefits** At **Intelcom \| Dragonfly** , you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits: * On\-site gym with a personal trainer * Employer\-provided lunch of your choice * Comprehensive group insurance * Group RRSP plan * Care \& Well‑Being Activities * Partial reimbursement for public transportation * Employee Assistance Program …and much more. This position has been opened to address a genuine organizational need within the company. At **Intelcom \| Dragonfly** , we move forward guided by strong values: collaboration, innovation, excellence, and responsibility. We embrace diversity, ensure equity, and foster a true sense of belonging. *Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.*