Human Resources Manager

**PURPOSE** This job description highlights the key responsibilities in supporting the HR strategy, operational management, and talent development, while ensuring alignment with business goals and a positive organizational culture. **REPORTS TO** * Business Head \|AGM \- Human Resource **REPORTING ROLES** * Deputy Manager – HR\| Assistant Manager – HR\| Executive/Supervisor/Associate – HR\| HR Interns **INTERACTS WITH** * External – Recruitment agencies, Government authorities, Training Partners, Vendors, Consultants, Auditors. * Internal – Senior Leadership, Functional Heads, Managers, Supervisors, Rank \& File Associates, Interns, and Contractual Staff. **KEY RESPONSIBILITIES** **Operational Excellence** * Drive excellence across end\-to\-end HR operations including hiring, onboarding, HRIS, attendance, policy implementation and offboarding. * Ensure high standards of accuracy in HR documentation, payroll inputs, and statutory compliance through rigorous data integrity. * Oversee administration functions including staff amenities, transport, lockers, ID cards, and grievance redressal mechanisms. **Applied Learning** * Seeks and makes the most of learning opportunities to improve performance of self and/or others. * Design and deliver HR\-led learning sessions on key workplace themes such as HR Induction, Code of Conduct, Labor Laws etc. * Track training completions, feedback scores, and effectiveness using post\-training assessments. **People Management** * Serve as the first point of contact for employee relations, ensuring empathetic, confidential, and professional resolution with executive presence. * Drive talent and performance management through structured appraisals, feedback reviews, and development initiatives aligned with succession planning. * Conduct exit interviews, analyze attrition trends, gather insights on employee engagement survey scores and provide actionable recommendations to enhance retention and employee engagement. * Monitor workplace gender diversity metrics and recommend initiatives to strengthen belongingness and equal opportunity. **Business \& Financial Acumen** * Forecast and plan manpower requirements based on operational needs and business forecasts. * Monitor HR budgets, including hiring costs, employee welfare expenses and administrative overheads. * Present monthly HR dashboards include headcount, attrition, training, recruitment status, and cost metrics. * Coordinate with finance and audit teams for statutory and internal HR audits, PF/ESI inspections, etc. **Leadership** * Collaborate with Club GMs/VPs and corporate leadership to align people’s strategy with broader business objectives and brand values. * Lead key HR initiatives, including policy rollout, HR digitization, and employee engagement frameworks that foster a high\-performance culture. * Mentor and develop team members while upholding discretion, integrity, and the highest standards of professional ethics. **Culture \& Brand Ambassador** * Champion the employer brand through meaningful onboarding experiences, engagement initiatives, and employee touchpoints. * Create a work environment that fosters inclusion, belonging, recognition, and wellness. * Lead employee engagement initiatives, including R\&R programs, theme days, surveys, birthday celebrations, and internal communication. **Managing Legal and Compliance Practices** * Ensure compliance with local labour laws and maintain secure employee and medical records, auditing documentation, and adhering to privacy and safety regulations. * Manage workers' compensation claims, employment audits, and background verification processes as per company policy. * Communicate key workplace policies and ensure compliance through structured onboarding and periodic reviews. **Occupational Health \& Safety Responsibilities** * Champion the implementation and enforcement of OH\&S standards across all operational areas. * Monitor safety risks, conduct regular safety drills, and update emergency response plans. * Ensure department heads and teams are trained in HSSE protocols, fire safety, and first aid readiness. * Record and investigate incidents, enforce preventive measures, and ensure continuous improvement in safety practices. **QUALIFICATIONS** * Degree from an accredited university in Human Resource Management, Business Administration or equivalent. **WORK EXPERIENCE** * 10 years of proven experience in HR operations and employee engagement, ideally within hospitality, premium retail, or service\-led environments To know more, apply on: DLF Hospitality Official Website