Housekeeping Manager - Mercure, Chennai

**Job Requirements** Job Title: Housekeeping Manager Company Name: MERCURE Location: Chennai, Tamil Nadu Salary: Competitive (per month/ per year) Employment Type: Full\-time **Job Description** Are you a hospitality professional with a passion for excellence and a keen eye for detail? MERCURE is seeking a dedicated Housekeeping Manager to lead our exceptional Housekeeping department. As a Housekeeping Manager, you will play a pivotal role in ensuring our guests experience impeccable service and a well\-organized environment throughout their stay. **Key Responsibilities** Business Performance * Prepare and manage department budget and operational costs effectively. * Monitor and control inventories, including linen, crockery, and glassware, to maintain efficiency. * Analyze monthly P\&L and reports to identify areas for improvement and align with business goals. * Collaborate in management meetings to strategize and plan for the department's success. Operation * Develop and maintain Standard Operating Procedures for all aspects of housekeeping. * Ensure adherence to auditing and reporting standards, promoting consistent service quality. * Oversee the delivery of top\-notch housekeeping services to guests in a timely manner. * Conduct quality control inspections and maintain high standards throughout the hotel. * Work with the Chief Engineer for property maintenance and spring\-cleaning scheduling. * Coordinate with external contractors, ensuring compliance with hotel policies. * Supervise Laundry and Linen, Flower and Decoration, and Butler Service operations. Team Management * Lead the recruitment and selection process for Housekeeping employees. * Identify and nurture talent within the team. * Conduct performance reviews to support employee development. * Monitor team members' appearance, attitude, and professionalism. * Facilitate training programs to equip the team with new skills and meet evolving business needs. * Create weekly staff schedules in line with business demands and budgets. * Handle payroll and gratuity reporting. * Conduct regular departmental meetings for communication and feedback. * Maintain departmental organization and cleanliness through weekly walkthroughs. **Qualifications And Competencies** * Secondary/High school education; Additional certification(s) from a reputable Hospitality Management school is an advantage. * Minimum 6 years of housekeeping experience with 3 years at a management level. * Excellent proficiency in English language (oral and written); knowledge of other languages is a plus. * Proficient in MS Excel, Word, \& PowerPoint. * Demonstrates strong leadership, interpersonal, and training skills. * Effective communication and customer contact skills. * Detail\-oriented, results\-driven, and service\-focused. * Ability to thrive in stressful \& high\-pressure situations. * A team player, motivator, and self\-starter. * Well\-presented and professionally groomed at all times. **FAQs** Q. What are the primary responsibilities of the Housekeeping Manager? * The Housekeeping Manager oversees the housekeeping department's operations, manages budgets, maintains high service standards, conducts inspections, and leads a team of housekeeping professionals. * What are the essential qualifications for this role? * Candidates should have secondary/high school education and a minimum of 6 years of housekeeping experience, with at least 3 years at a management level. Additional certifications from a reputable Hospitality Management school are advantageous. * What languages are required for this position? * Excellent oral and written proficiency in English is essential, and knowledge of other languages is a bonus. * What competencies are critical for the Housekeeping Manager role? * The Housekeeping Manager should demonstrate strong leadership, interpersonal, and training skills, effective communication, attention to detail, and a results\-oriented approach. * What is the employment type for this position? * This is a full\-time position.