Hotel Operations Manager

Our client, a design\-forward boutique hospitality concept, is seeking a dynamic, polished, and service\-driven Operations Manager to lead the day\-to\-day experience of a unique and growing property. This is a full\-time, permanent position offering the opportunity to build a long\-term career within a highly curated hospitality environment. While the role provides greater balance than traditional hospitality operations, it follows a distinct seasonal rhythm that requires adaptability, energy, and strong operational foresight. This role is ideal for a hospitality professional who thrives in both environments—delivering excellence during peak periods while strategically improving the business during quieter months. The Operations Manager serves as the primary on\-site leader, overseeing all aspects of hotel operations including guest rooms, housekeeping, maintenance coordination, and daily service execution. This role blends strategic oversight with hands\-on leadership, ensuring the property consistently operates at a high standard while delivering memorable guest experiences. The ideal candidate is organized, proactive, tech\-savvy, and hospitality\-driven, with the ability to seamlessly shift between high\-touch service execution and behind\-the\-scenes operational planning. * Salary: $95K The schedule is Wednesday–Sunday, 9:00 AM – 6:00 PM, with flexibility for additional hours as business demands. * High Season (late spring through early fall): Fast\-paced, highly guest\-facing, and operationally intensive. This period requires strong on\-the\-floor leadership, real\-time problem solving, and a visible presence to ensure an exceptional guest experience. * Low Season (fall through early spring): More measured pace, with a shift toward proactive operational planning, administrative focus, team development, and preparing the property for the upcoming season. **Responsibilities:** **Operational Leadership** * Oversee daily property operations to ensure a seamless and elevated guest experience * Maintain exceptional housekeeping standards through inspections, inventory control, and quality assurance * Monitor property conditions and coordinate maintenance needs efficiently * Act as the primary on\-site operational leader, particularly during high\-volume periods **Team Leadership \& Culture** * Lead, schedule, and support housekeeping, guest services, and seasonal team members * Recruit, onboard, train, and mentor staff while maintaining strong performance standards * Build staffing schedules aligned with occupancy trends and seasonal demand * Foster a collaborative, accountable, and guest\-focused team culture **Property \& Vendor Management** * Manage vendor and contractor relationships (laundry, maintenance, landscaping, pool services, etc.) * Oversee seasonal operations such as pool programming, staffing, and guest usage * Support coordination of any adjacent or affiliated residential units * Maintain organization and inventory across the property and storage facilities **Technology \& Systems** * Manage and optimize the Property Management System (PMS) and related platforms * Troubleshoot operational systems and ensure seamless day\-to\-day functionality * Update guest communication workflows and automated messaging based on seasonality * Partner with Food \& Beverage teams to drive in\-room and ancillary revenue opportunities **Guest Experience \& Reputation** * Actively engage with guests during peak season, ensuring a high\-touch, personalized experience * Respond to guest feedback and online reviews with professionalism and brand alignment * Implement service improvements based on guest insights and operational observations **Revenue \& Strategic Focus** * Review pricing, occupancy, and market trends to support revenue optimization * Stay informed on local demand drivers and seasonal opportunities * Partner with marketing on promotions and partnerships to drive bookings * Build relationships with local businesses and community partners **Seasonal Planning \& Operational Development** * Lead off\-season initiatives including process improvements, vendor evaluations, and cost controls * Refine SOPs, training programs, and service standards ahead of peak season * Conduct inventory audits, capital improvement planning, and operational resets * Ensure the property is fully prepared to scale efficiently for high season **Required Qualifications:** * Proven leadership experience in hospitality operations; boutique or lifestyle property experience preferred * Strong operational acumen with the ability to flex between high\-volume service and strategic planning * Proficiency with hospitality systems including PMS and booking platforms * Professional, polished communicator with a strong guest\-facing presence * Highly organized, proactive, and able to work independently * Thrives in a seasonal business model with shifting priorities throughout the year If you meet the required qualifications and are interested in this role, please apply today. **The Solomon Page Distinction** Our teams, comprised of subject matter experts, develop an interest in your preferences and goals and we act as an advisor for your career advancement. Solomon Page has an extensive network of established clients which allows us to present opportunities that are well\-suited to your respective goals and needs – this specialized approach sets us apart in the industries we serve. **About Solomon Page** Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long\-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn. Opportunity Awaits.