Hotel Operations Manager

Criterion Hospitality is seeking a hands\-on **Operations Manager** to take full ownership of day\-to\-day hotel performance. This is not a desk\-based role. We are looking for a visible, decisive leader who leads from the front, drives standards, improves performance quickly, and builds strong, motivated teams. You will be accountable for operations, guest experience, and commercial results — managing change confidently, controlling costs, and ensuring the hotel performs at its best every day. **Salary:** £50,000 – £55,000 **Key Skills \& Competencies** * Thrives under pressure, manages multiple tasks effectively, and makes sound decisions quickly * Comfortable working in a fast\-paced environment, prioritising tasks and resolving challenges efficiently * Highly adaptable, able to manage competing priorities and respond proactively to operational challenges * Performs well in dynamic settings, balancing multiple responsibilities with strong problem\-solving capability * Experienced in managing high\-volume workloads while maintaining accuracy and attention to detail * Strong leadership, communication, and interpersonal skills * Knowledge of hotel management systems (PMS, Opera, etc.) * Strong financial awareness with a focus on cost control, operational efficiency, and revenue optimisation **Typical Day\-to\-Day Responsibilities (Cost \& Efficiency Focused)** * Review hotel occupancy and reservations, managing inventory to optimise revenue and minimise waste * Analyse daily financial reports, monitor expenditure, and identify cost\-saving opportunities * Manage staff rotas and labour costs while maintaining high service standards * Oversee procurement and supply orders, ensuring cost\-effective purchasing * Monitor operational efficiency and implement measures to reduce waste and maximise resources * Oversee housekeeping and maintenance operations to ensure efficient resource use and cost control * Address guest complaints promptly while balancing service quality with operational efficiency * Ensure compliance with all health, safety, and operational policies in a cost\-conscious manner **What You Bring** * 5–10 years of hotel or senior operational experience, ideally within budget or high\-volume environments * Experience in branded or large\-scale properties such as EasyHotel, Travelodge, Premier Inn, or similar * Hands\-on leadership style with a strong floor presence * Proven experience driving performance improvement and operational change * Strong commercial awareness with a focus on costs, efficiency, and measurable results * Excellent communication skills and practical, solutions\-focused problem\-solving ability