Hotel Manager

**Job Description** **What You Will Be Doing:** * Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Golf, Spa \& Health Club, Food \& Beverage, and Culinary) * Lead by example, Ensuring delivery of a consistently exceptional luxury guest experience across all areas of the hotel, in line with Fairmont brand standards * Analyses guest feedback, trends and satisfaction metrics, implementing corrective actions and continuous improvement initiatives * Support the General Manager in the overall management and strategic direction of the hotel. * Oversee day\-to\-day operations of the Resort, including Food \& Beverage, Culinary, and Rooms Division. * Ensure the hotel team delivers Fairmont’s service promise and the highest level of brand standards, turning guest moments into memorable experiences. * Maintain constant awareness of all ongoing activities throughout the entire operation. * Drive quality across the resort and inspire the team to create extraordinary guest experiences. * Demonstrate commitment to service excellence through effective implementation and delivery of Fairmont Hotels \& Resorts standards at all times. * Assume the responsibilities of the General Manager in their absence. * Guarantee through effective supervision that all services offered are always available and carried out efficiently. * Ensure the team is fully aware of operating standards and mystery audit criteria, conducting spot checks and audits to ensure targets are met. * Verify daily that all standards and procedures are adhered to. * Monitor staff rotas to ensure effective coverage of outlets, with payroll in line with budget. * Support Heads of Department (HODs) in managing talent within their departments, ensuring correct standards and methods of service are maintained. * Maintain good working relationships with EXCOM members, third parties, and Accor Hotel Services. * Oversee hotel ownership, membership, and local community relations. * Develop and update strategies and key objectives to enhance F\&B outlet performance and standards, involving HODs in strategy and concept development. * Meet regularly with outlet managers and other HODs to review departmental operations, ensuring smooth coordination and communication. * Ensure each department meets its quantitative and qualitative targets. Additional Information * Lateral movement role for current Director of Operations, Hotel Manager and EAMs only