Hotel Manager

**Position: General / Sales Manager \- Wellness Studio** **Roles and Responsibility: \-** * The Manager should be very strong for making Sale, upgrade the sale and product sale. * The Manager should be very strong in sale conversions and lead conversions * The manager of a spa facility should oversee the operation of a business that provides clients with various services, including massages, facials, manicures, pedicures and more. * He or she should provide the spa visitors with a satisfying experience and manages all staff and activities of the facility. * Depending of the facility, some daily duties may include human resources, office procedures, marketing, ordering supplies and materials, housekeeping, staff training, and handling complaints. * Create a motivating environment of sincerity, warmth and fun for staff and guests. * Demonstrate an exceptional level of professionalism for the staff to emulate. * Effectively administer and monitor Staff Scheduling procedures. * Manage inventory effectively. * Implement a clearly established opening and closing procedure. * Ensure stock and cash items are kept safely under lock and key. * Attend Management meetings and convey all relevant information throughout the Spa. * Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation. * Anticipate, identify and ensure customer needs are being met in the best possible way. * Monitor customer satisfaction with surveys, focus groups and comment cards. * Develop and deliver credible, competitive, value\-plus service to the customer. * Guide staff to become caring problem solvers, cooperative, accommodating and fair. * Exhibit a professional attitude, and an Ability to handle difficult situations. * Uphold gracious front desk procedures in the booking and handling of customers. * Maintain fresh, effective programs to consistently retain and grow customer base. * Develop and maintain compensation guidelines for customer complaint handling. **Qualifications and Skills:** * Bachelor’s degree in business, Marketing, or a related field. * Proven experience in sales management, preferably in the spa or wellness industry. * Strong leadership and motivational skills. * Excellent interpersonal and communication abilities. * Customer\-focused mindset with a commitment to delivering exceptional service. * Knowledge of spa services and wellness treatments.