Hotel General Manager

The **Setting Inn Napa Valley** in **Napa Valley, CA** is seeking an experienced **General Manager**  to lead all hotel operations. The  **General Manager**  will drive guest satisfaction, financial performance, team engagement, and operational excellence while serving as the senior on\-site leader working closely with hospitality leadership.   **Start date:**  ASAP **Key Responsibilities:** ***Operations \& Guest Experience*** * Oversee all daily hotel operations, including front desk, rooms and amenities, housekeeping, maintenance, and guest services * Ensure consistently high service standards and resolve guest concerns in a timely, professional manner * Serve as Manager on Duty as required to support operations and guest needs ***Leadership \& Human Resources*** * Recruit, train, schedule, coach, and evaluate hotel staff * Foster a positive, accountable workplace culture focused on professionalism and teamwork * Partner with Human Resources on onboarding, performance management, discipline, payroll coordination, and compliance ***Financial \& Revenue Management*** * Prepare and present monthly financial reports, forecasts, and operational recaps * Manage departmental budgets, control labor, and operating expenses, and approve invoices * Oversee revenue management strategies, room pricing, and distribution channels * Monitor market trends, competitive set performance, and adjust selling strategies accordingly ***Sales, Marketing \& Community Relations*** * Collaborate with sales, marketing, PR, and revenue partners to support occupancy and brand visibility * Oversee online reputation management, OTA accuracy, guest feedback, and response strategies * Build and maintain relationships within the local hospitality, tourism, and business community * Act as the face of the property and brand when conducting proactive sales and community outreach to spread brand awareness and network ***Ownership Collaboration*** * Work closely with ownership and management teams on potential collaborative opportunities * Execute any approved collaborative opportunities or amenities on\-site per ownership and management’s directive ***Facilities, Housekeeping \& Risk Management*** * Ensure cleanliness, safety, and presentation standards throughout the property * Oversee preventive maintenance programs and coordinate vendors as needed * Ensure compliance with local, state, and federal health, safety, and employment regulations ***Additional Duties*** * The responsibilities listed above are  **not exhaustive** . This position may include  **other duties and responsibilities as assigned**  to support the overall success of the property. ***Note:*** *Management reserves the right to modify, add, or reassign duties based on operational needs.*   **Travel:** General Manager may be traveling, as needed, within the Napa Valley for sales calls and sales generating appointments.   **Requirements/Skills:** * Minimum of 2\-3 years’ experience as a General Manager or Department Head of a boutique hotel property required * Strong verbal and written English skills, with Spanish a plus * Dress appropriately for the job with the required attire and/or uniform and maintain proper personal hygiene (refer to Employee Handbook for more information) * Strong leadership skills and act as a role model to all employees, leading with initiative, drive and enthusiasm * Be self\-motivated and have the ability to inspire, motivate and lead a team * Solid knowledge of accommodation operational management * Knowledge of sales and marketing – developing strategies, sales plans and profit targets * Knowledge of revenue financials (RevPAR) and occupancy rates * Proven revenue management skills * Excellent sales and negotiating skills * Refined skills in public relations * Proficient planning and organizational skills * Knowledge of basic computer skills and computer accounting programs * Excellent IT skills – including computerized systems, Windows XP, Word, Excel, and Outlook with working knowledge of hotel reception PMS \& internet reservation systems * Flexible and happy to work shifts as required to manage the business to the expectations of the owner * Plan, organize, and perform professional level event planning, coordinating, and booking duties * Work independently with general supervision; learn and interpret laws, rules, regulations, and policies and apply them to specific cases with good judgment * Perform analytical studies and draw sound conclusions; communicate effectively both orally and in writing * Maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population * Have knowledge and skills of generally accepted Hotel policies and procedures * Be able to lift approximately 30 pounds of supplies when needed ***U.S. Work Authorization Required***   **Compensation \& Benefits:**   * **Salary\*:**  $90,000\+ annually, depending on experience * **Bonus eligible** * **Benefits offered:** 401K, Medical, Dental, Vision * **PTO \+ Sick** *\*In compliance with California law, the salary range listed is a good faith estimate of compensation for this role.*   Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.   * Work Location: In person