Help Desk Coordinator

**Job Purpose** To provide proactive administrative and helpdesk support to the Operations and Property Management teams, ensuring smooth day\-to\-day operations, effective communication, accurate documentation, and timely reporting in line with company policies. Key Responsibilities Help Desk \& Operations Support * Manage and respond to all incoming helpdesk calls and service requests in a timely manner. * Support end users and service providers, coordinating actions and follow\-ups. * Escalate issues, complaints, and operational concerns to management when required. * Provide prompt administrative support and respond to employee queries. Administration \& Office Management * Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers. * Maintain accurate records, databases, and filing systems (electronic and physical). * Manage schedules and diaries to ensure efficient coordination of activities. * Monitor office supplies, manage inventory, and coordinate replenishment. * Coordinate office maintenance and resolve day\-to\-day office issues. Documentation \& Reporting * Maintain, update, and control SOPs, operational manuals, and shared drive documentation. * Ensure property manuals are updated and consistent across all sites. * Prepare daily, weekly, monthly, and ad hoc operational reports as required. * Maintain transmittal logs, attendance records, leave records, and operational files. * Support document control activities as assigned. Coordination * Liaise with internal departments including HR, Finance, Procurement, IT, and service partners. * Coordinate and support administrative staff such as drivers, cleaners, and office assistants. * Perform additional duties as assigned by management. Key Performance Indicators (KPIs) * Timely submission of monthly inventory reports. * Regular updates of SOPs and operational manuals. * Accurate and timely operational and security reporting. * Daily maintenance of incoming and outgoing document logs. **Qualifications \& Experience** Education * Diploma in any discipline (Administration preferred). * Office Management certification is an advantage. **Experience** * Minimum 3 years’ experience in administration or helpdesk/office coordination. Skills \& Knowledge * Strong knowledge of office administration and documentation control. * Familiarity with ERP or back\-office systems. * Advanced MS Office skills. * Excellent communication, organization, and attention to detail. Job Challenges * Managing urgent and short\-notice requests. * Flexibility in working hours and duties based on operational needs.