Head of Partner Performance

**Location City:** Mumbai **Country:** India **Location Type:** Hybrid **Contract Type:** Permanent **Employee Type:** Full Time **Essential Languages:** English **Vacancy Reference:** 50331 **Annual Salary starting from:** ₹3,500,000 Partnership Sales Manager Head of Partner Performance Management Job Purpose The Head of Partner Management is the regional senior leader for partner management. They will champion partner success and drive partner account growth. Working closely with cross functional teams, regional and local leadership to enable partner success and account growth in the region, the Head of Partner Management will play a key role in shaping the partner experience in their region. **Key Responsibilities:** * Partner Management o Overall accountability for strong partner relationships, responsible for excellent partner experiences and satisfaction. o Manage a team of partner managers, ensuring that the partner’s experience is optimized. o Define existing partner account growth strategy for the region, working closely with the Growth VP to implement plans. o Act as the champion and voice of partner success within IWG. o Identify opportunities to improve the Partnership program, IWG system and processes. **KPIs:** o NCO Performance (Opening \>30% Occupancy). o Trading Performance (Monthly Occupancy Growth \+5%). o Partner NPS (Establish Baseline and Maintain NPS Above Base Trendline). o Account Growth (Establish Growth Targets per Region for Partner Accounts). **Key Skills and Experience:** * Excellent relationship and account management skills. * Ability to establish and build effective senior level relationships and to work collaboratively with others (Partners, Internal Stakeholders) to set and achieve goals. * Outstanding analytical skills and able to work under pressure. * Ability to define a strategy, and direct team and resources to achieve targets. * Ability to analyse and interpret information, identify issues and their causes, and use good judgment in making decisions to resolve issues. * Ability to communicate clearly and effectively in different forms and with different audiences. * Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook). * Skilled in interacting effectively under difficult circumstances and tight deadlines to drive results. Carbon Neutral Workplaces IWG’s purpose is to help everyone have a great day at work, while protecting people and the planet. We are proud to supply all our customers with carbon\-neutral workplaces, and have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040\. Leading Employer Award IWG is proud to be the recipient of a Leading Employer Award in 2022, 2023 and 2024\. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day. Join us at https://careers.iwgplc.com/home