Guest Services Rep. Stoneridge Mountain Resort Canmore, AB

Hotel Equities, a multi\-award\-winning hotel development and hospitality management company, is currently searching for a remarkable  **Guest Service Representative** for the Stoneridge Mountain Resort, Canmore, Alberta . This position pays a rate of $21\.50 per hour. **Job Purpose:** Responds in a professional and courteous manner to arriving, departing and in\-house guests by providing accurate and timely information and services. Responds to telephone and in\-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. * Greet and welcome guests upon arrival. * Register guests into the computer, verifying reservation, address, and credit information. * Accept payment for guests’ accounts both at the time of registration and at checkout. * Promptly respond to and resolve guest complaints * Answer telephone promptly and properly being polite, courteous, and friendly * Be friendly, thorough, accurate and efficient in taking reservations * Be friendly, thorough, accurate and efficient in performing Check\-ins * Be friendly, thorough, accurate and efficient in performing Check\-outs * Be knowledgeable and helpful about the local area, the hotel and hotel service * Know of incoming VIPs and returning Guests * Follow all applicable Company Standard Operating Procedures. * Perform other assignments as directed by the Front Office Manager / General Manger. * Be an enthusiastic, helpful and positive member of the team * Be professional, responsible and mature in conduct and behavior * Be understanding of, encouraging to and friendly with all co\-workers * Be self\-motivated and use time wisely * Maintain open line of communications with each department * Communicate pertinent information * Respond positively to new ideas * Openly accept critical/developmental feedback * Maintain effective communication through the use of tracking, pass on information, meetings, email * Be available to help other departments in emergency situations * Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. * Safety and Security Skills * Properly handle and account for keys * Be knowledgeable of policies regarding emergency procedures and security concerns * Aggressively seek and react to opportunities to sell rooms, including re\-rents, and last rooms available * Have complete knowledge of hotel rooms * Increases revenues by offering customers upgraded rooms * Ensure all customers establish credit upon check\-in. * Verifies all information on reservations check\-in; name, address, method of payment, etc. * Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers * Identifies and records special billing instructions and notifies accounting * Completes shift closing accurately by getting appropriate approval signatures and authorization codes * Adheres to hotel policies regarding the use of cash banks * Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift **Qualifications and Requirements:** High School diploma /Secondary qualification or equivalent. **This job requires the ability to perform the following:** * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Must be able to read and write to facilitate the communication process. * Requires good communication skills, both verbal and written. * Must possess basic computational ability. * Must possess basic computer skills. * Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. * Must be able to stand and exert well\-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. * Must be able to exert well\-paced ability to reach other departments of the hotel on a timely basis. * Must be able to lift up to 15 lbs occasionally. * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. * Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates * Vision occurs continuously with the most common visual functions being those of near vision and depth perception. * Ability to spend extended lengths of time viewing a computer screen. * Requires manual dexterity to use and operate all necessary equipment. * Must have finger dexterity to be able to operate office equipment **Other:** * Being passionate about people and service. * Strong communication skills are essential when interacting with guests and employees. * Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. * Basic math skills are used frequently when handling cash or credit. * Problem\-solving, reasoning, motivating, and training abilities are often used. * Have the ability to work a flexible schedule including nights, weekends and/or holidays **Amazing Benefits At A Glance:** * Starting Wage: $21\.50 per hour * Team Driven and Values Based Culture * Dental and Medical * Vacation \& Holiday Pay * Career Growth Opportunities/ Manager Training Program * Reduced Room Rates throughout the portfolio * Third Party Perks (Movie Tickets, Attractions, Other) * Referral program