Guest Relations Executive (Luxury Services)

We are seeking a polished and proactive Guest Relations Executive to join our team in **Dubai.** In this client\-facing role, you will play a key part in delivering exceptional service throughout the client journey—ensuring a seamless experience from initial contact to ongoing support—while strictly adhering to our policies on confidentiality and professionalism. As a representative of our brand, you will interact with clients across various channels, address inquiries, resolve concerns, and promote our services with clarity and confidence. A commitment to excellence, discretion, and client satisfaction is essential. **Key Responsibilities:** * Serve as the first point of contact for clients, providing prompt and professional assistance. * Manage client communications via phone, email, and in person with a high level of service. * Present and explain company services to new and existing clients clearly and accurately. * Maintain accurate and up\-to\-date client records and interaction logs. * Handle client concerns or complaints with efficiency, empathy, and resolution\-focused communication. * Coordinate with internal departments to ensure smooth service delivery. * Uphold company policies and maintain strict confidentiality in all client dealings. **Requirements:** * Minimum 2 years of UAE\-based experience in a customer service or client relations role (required). * Bachelor’s degree (preferred). * Excellent verbal and written communication skills in English. * Professional appearance and strong interpersonal skills. * Discreet, reliable, and customer\-focused attitude. * High attention to detail and the ability to multitask in a fast\-paced environment. * Experience dealing with high\-net\-worth individuals (HNWI) or VIP clients is an advantage. * Previous experience in luxury sectors such as high\-end retail, hospitality, or finance is preferred. Work Schedule: Monday to Saturday \| 9:00 AM – 6:00 PM