General Manager

**Department:** Operations **Location:** SALIDA, CO **The Role:** The General Manager for Loyal Duke Lodge is the heartbeat of Salida’s most iconic, design\-driven, adventure\-oriented boutique hotel. This leader blends operational excellence with creative hospitality, ensuring each property delivers a guest experience that feels effortless, warm, and unmistakably Salida. The GM oversees all day\-to\-day operations, team leadership, financial performance, guest satisfaction, and brand integrity across both properties. This role is perfect for someone who thrives in independent hospitality, loves building culture, and knows how to balance hands\-on leadership with strategic thinking. **Why This Role Matters:** Loyal Duke Lodge is more than a place to stay; it’s a gateway to the Salida lifestyle. The General Manager ensures the property operates with excellence, creativity, and experiences that keep guests returning year after year. **Who we are:** Imprint Hospitality is a collection of independent\-minded properties that believe in heartfelt service, individuality, and authentic connection to the places we operate in. We empower our team to craft meaningful guest experiences that reflect local culture and honor each property's unique story. We value growth from within and as we grow, we look to have our team grow with us both personally and professionally. **Core Responsibilities:** * Recruit, hire, train, and manage a small, committed hospitality team. * Lead day\-to\-day hotel operations across all departments, stepping in directly during low season or call\-offs. * Provide thoughtful, timely performance feedback and uphold hotel policy in disciplinary actions. * Greet guests, resolve service issues, handle special requests, and maintain high guest satisfaction. * Manage customer feedback through online platforms and in\-person communication. * Inspect facilities to ensure compliance with all regulatory and quality standards. * Oversee maintenance response times and ensure timely resolution of issues. * Analyze financial performance weekly, monthly, and annually to inform purchasing and budgeting decisions. * Coordinate services with vendors, suppliers, and local partners. * Support marketing efforts, rate management, and overall revenue strategy. * Ensure effective scheduling and departmental coverage. * Maintain a strong presence and positive reputation in the Boulder community. **Ideal Candidate:** * Experienced in managing independent, boutique, or historic hospitality properties. * Strong customer service, interpersonal, and team leadership skills. * Proficient in hospitality tech platforms and Microsoft Office tools. * Flexible availability for peak demand periods including nights, weekends, and holidays. * Comfortable with a hands\-on approach including physical tasks (lift, bend, stand). * Familiarity with food \& beverage and facilities operations a plus. * Bachelor's degree preferred but not required. **Benefits:** * Compensation: $60,000 – $70,000 depending on experience * Paid Time\-Off, Onsite F\&B Discounts, Opportunity for Year\-End Bonus based on Hotel Performance Metrics, Wellness Stipend or insurance coverage, on\-site housing negotiable.