General Manager (Dunkin Donuts)

****Job Summary:**** The General Manager (GM) is responsible for the overall management of the Dunkin' Donuts location, ensuring the restaurant operates smoothly and profitably. The GM will oversee the day\-to\-day operations, manage staff, deliver exceptional customer service, and meet financial and operational goals while maintaining brand standards. ****Key Responsibilities:**** * Operational Management: * Manage all aspects of restaurant operations, ensuring efficient and smooth day\-to\-day operations * Ensure food quality, service, cleanliness, and speed of service are consistently upheld according to Dunkin' standards * Maintain and monitor daily operations, including staffing, inventory, food safety, and cleanliness * Ensure compliance with company policies, health regulations, and local laws * Financial Management: * Manage restaurant budgets and financial performance, including controlling food, labor, and operational costs * Review financial reports and operational data to track and meet sales goals and profitability targets * Implement cost control measures to maximize profitability while maintaining high\-quality service and products. * Staffing and Leadership: * Hire, train, supervise, and develop a team of employees, including shift leaders, team members, and other restaurant staff * Schedule shifts, ensuring appropriate staffing levels to meet customer demand and operational needs * Conduct performance reviews and provide ongoing feedback, coaching, and training to employees * Motivate and inspire staff to maintain a high level of performance, customer service, and teamwork * Customer Service: * Ensure that all guests receive exceptional service in a fast, friendly, and efficient manner * Address and resolve customer complaints, feedback, and concerns in a professional and timely manner * Maintain a focus on customer satisfaction to ensure repeat business and positive reviews * Health, Safety, and Cleanliness: * Maintain a clean and safe environment for both customers and employees, ensuring adherence to health, safety, and sanitation standards * Conduct regular safety and cleanliness checks in the kitchen, dining area, and restroom facilities * Ensure food safety guidelines and all health codes are strictly followed * Inventory and Supply Management: * Oversee inventory management, including ordering supplies and ensuring the restaurant is fully stocked with food and beverage items * Minimize waste through effective inventory management, stock rotation, and proper portion control * Marketing and Promotions: * Collaborate with the marketing team to implement promotional campaigns and local store marketing strategies * Ensure new product rollouts and special promotions are executed successfully and in line with company standards * Compliance and Reporting: * Ensure the restaurant complies with all company policies, including labor laws, safety regulations, and operational procedures * Complete and submit daily, weekly, and monthly reports on sales, labor costs, and inventory levels * Track and report operational performance metrics to the District Manager or Area Manager **Requirements** **Experience:** 3\-5 years of restaurant management experience, preferably in a fast\-casual or quick\-service restaurant environment. **Skills:** * Strong leadership and team management skills * Ability to make quick decisions and solve problems in a fast\-paced environment * Excellent customer service and communication skills * Financial acumen, including experience managing budgets, forecasting, and controlling costs * Strong organizational skills with the ability to manage multiple tasks at once **Education:** High school diploma or equivalent; a degree in business, hospitality, or a related field is a plus. **Certifications:** Food safety certification or equivalent is preferred. **Physical Requirements:** * Ability to stand and move around for extended periods of time * Ability to lift up to 25\-50 pounds