General Manager - BD - 14858

**Job Purpose** Develop and execute business plans for Non\- Aero Commercial business in DIAL through business partners with support of Internal \& External stakeholders, in order to maximize retail sales and achievement of income targets for F \& B, lounges, hotel, advertising, car park, taxi, forex, telecom, spa and other similar businesses at the airport ****ORGANISATION CHART**** **Key Accountabilities** Accountabilities Key Performance Indicators Drive topline sales numbers and revenue to DIAL where by maximizing sales and income per passenger \& returns from space Sales, Revenue, SPP, IPP, sales per sqft Develop an efficient business organization through continuous development of team skills ESI score, team training and team growth Maximize business partner satisfaction CSI scores Continuously improve quality of commercial processes ASQ scores, Skytrax scores **KEY ACCOUNTABILITIES \- Additional Details** ****EXTERNAL INTERACTIONS**** External \- Roles you need to interact with outside the organization to enable success in your day to day work Concessionaires Security agency/CISF BCAS Immigration, Customs Brands Nature of Interaction ****INTERNAL INTERACTIONS**** Internal \- Roles you need to interact with inside the organization to enable success in your day to day work COO Terminal Ops Legal, Finance P \& E, HR, Security, Corporate Relations Finishes, Procurement ****FINANCIAL DIMENSIONS**** AOP – Revenue – 1600 cr **Other Dimensions** Team size\- 2 direct, 6 non direct Number of Concessionaires – 30\+ **Education Qualifications** IHM MBA, preferable **Relevant Experience** 12\-15 years of total experience 5 years of relevant experience in hospitality as head of a business with a team size of at least 10 members ****COMPETENCIES**** * Capability Building * Strategic Orientation * Social Awareness * Entrepreneurship * Execution \& Results * Teamwork \& Interpersonal influence * Problem Solving \& Analytical Thinking * Planning \& Decision Making * Personal Effectiveness * Stakeholder Focus * Networking