Front Office Supervisor

**Job Summary** We are seeking an energetic and detail\-oriented Front Office Supervisor to lead our guest services team and ensure a seamless check\-in and check\-out experience for all visitors. In this pivotal role, you will oversee daily front desk operations, manage guest relations, and uphold the highest standards of hospitality management. Your leadership will create a welcoming environment, foster exceptional customer service, and support the smooth functioning of our hotel or resort. If you thrive in a fast\-paced setting and are passionate about delivering memorable guest experiences, this is the perfect opportunity for you to shine! **Duties** * Supervise front desk staff to ensure efficient check\-in and check\-out procedures while maintaining excellent guest relations * Managing schedules for all front office staff, including coverage for call offs * Oversee reservation management, including booking adjustments and special requests, ensuring accuracy and timeliness * Handle multi\-line phone systems with professionalism, providing prompt assistance and information to callers in multiple languages if applicable * Manage guest inquiries, complaints, and requests with a positive attitude, resolving issues swiftly to exceed expectations * Train team members on hospitality management best practices, phone etiquette, and customer service standards * Coordinate with housekeeping, maintenance, and other departments to deliver seamless guest services in a resort or hotel environment * Ability to work all shifts as needed; 7am\-3pm, 3pm\-11pm, and 11pm\-7am. * Ability to work weekends and Holidays as needed. **Qualifications** * Proven experience in hotel management or front desk operations within a hospitality setting * Strong knowledge of guest services, hotel management systems, and multi\-line phone operations * Excellent communication skills; bilingual or multilingual abilities are highly desirable to serve diverse guests effectively * Demonstrated leadership skills with the ability to motivate and guide a team in a dynamic environment * Familiarity with night audit procedures and hotel experience is preferred * Exceptional customer service skills with a focus on hospitality excellence and guest satisfaction * Knowledge of phone etiquette, guest relations strategies, and resort operations is advantageous Join us in creating unforgettable experiences by leading our front office team with enthusiasm and professionalism. Your dedication will help shape memorable stays for our guests while advancing your career in hospitality management! Pay: $15\.00 \- $16\.00 per hour Benefits: * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience: * Hotel: 1 year (Preferred) * Hospitality: 2 years (Required) Work Location: In person