F&B Guest Service Associate Holiday Inn Express Pune Pimpri

Duties and responsibilities * Complete forecasts, plans, and productivity reports for management. * Greet and welcome all guests and take beverage and food orders in a prompt and professional manner * Be attentive to guest’s needs * Prepare food and beverages for service to guests and present food according to established health and presentation standards * Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable * Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary * Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are * clean and maintained throughout shift * Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident * to the Supervisor or Manager on duty * Take action to solve guest problems/complaints and use established guidelines for any service recovery * to ensure guest satisfaction * Work as team and communicate and co\-ordinate with other departments to ensure excellent quality and service * May receive guest payments and process transactions as outlined in the cash and charge procedures as needed * May assist with other duties as assigned * Being passionate about people and service Qualifications and requirements Basic reading and writing. Food service experience with general knowledge of restaurant operations preferred. Bachelor*s* in Hotel Management Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.