Executive - Customer Service

* To communicate promptly any information to customers about their orders * To help customers to register online and/or to process their orders * To assist customers with any issues with regards to the returns of their orders * To always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems * To issue refunds and compensation as appropriate * To be pro\-active and show initiatives and ideas to constantly improve the service provided to our customers * To assist in gathering information and produce reports on a regular basis * To be able to deal with customers with late returns and faulty goods * To liaise with fulfillment for any issues with customers’ orders * To coordinate with shipping over issues raised by customers with regard to either orders or return To help customers with product enquiries and drive cross\-selling to increase units per transactions