Enterprise Key Account Manager (SaaS)

**Who We Are** **Besedo** is a **tech company** delivering **Trust \& Safety solutions** to online marketplaces worldwide. Every year, we review and moderate over **500 million pieces of user\-generated content** and block more than **40 million fraud attempts** – helping online platforms stay safe and trusted for millions of users. Besedo has **headquarters in Stockholm (Sweden)** and employs over 350 employees in **5 offices in different countries.** **Implio** is our **all\-in\-one SaaS moderation platform** that combines state\-of\-the\-art AI (deep learning, NLP, computer vision) with a powerful user interface for human moderation and advanced analytics. The result is an easy\-to\-use content moderation solution that enables companies to reduce risks, protect their users and build safer online environments. Learn more about Implio in this video, and discover more about Besedo on our website. **Overview** The **Key Account Manager (KAM)** is responsible for driving long term strategic value and revenue growth within our most important enterprise accounts. Reporting directly to the Chief Commercial Officer, this **Stockholm\-based hybrid role** offers strong exposure to Besedo’s European enterprise customers and includes travel across Europe. This role combines deep technical discussions with consultative sales expertise to ensure our customers extract maximum value from our SaaS solutions. The KAM will serve as the primary commercial and strategic point of contact for enterprise customers, fostering trusted relationships, understanding complex customer needs, and identifying opportunities to expand our footprint. **Key Responsibilities** * Account Ownership \& Strategy * Own and manage a portfolio of high\-value international enterprise customers, acting as the single point of accountability for relationship success and commercial outcomes. * Develop strategic account plans focused on long\-term growth, product adoption, renewal success, and customer satisfaction. * Identify and drive multi\-year expansion opportunities including upsell, cross\-sell, and enterprise\-wide rollouts. * Customer Relationship Management * Build trusted advisor relationships with senior stakeholders across C\-level (CTO,COO,CFO), Procurement, Security/Trust \& Safety. * Facilitate executive business reviews, strategic alignment conversations, and solution roadmap discussions. * Proactively address customer challenges and ensure customers realize measurable business value. * Technical Expertise \& Solution Guidance * Maintain deep technical understanding of our product suite, integrations, enterprise architecture, and customer environments. * Collaborate closely with Solution Engineers and Product teams to translate complex business requirements into scalable SaaS solutions. * Stay informed on industry trends, security requirements, and emerging technologies relevant to enterprise SaaS. * Commercial Management * Lead and own the full commercial sales cycle within existing accounts, including negotiations, pricing strategy, contract renewals, and multi\-year agreements. * Forecast revenue accurately and maintain strong pipeline discipline. * Ensure customer commitments align with company financial goals and operational capabilities. * Cross\-Functional Collaboration * Partner with Customer Success, Implementation, Product, Marketing, and Support teams to ensure seamless customer experiences across the entire lifecycle. * Provide customer insights that influence product roadmap decisions and go\-to\-market strategies. * Advocate internally for customer needs while ensuring alignment with business priorities. **Required** **Qualifications \& Experience** * 5\+ years of experience in B2B SaaS enterprise sales or key account management, owning large commercial relationships. * Proven track record of managing and growing enterprise accounts, ideally with multi\-stakeholder, complex sales cycles. * Strong technical acumen; ability to understand API\-based integrations, cloud infrastructure fundamentals, data workflows, and enterprise security concepts. * Demonstrated experience negotiating enterprise contracts, including pricing, legal, security, and compliance considerations. * Excellent communication, relationship\-building, and executive engagement skills. * Fluent in English. * One additional European language (such as German, Spanish, French or Italian) **Preferred** * Experience working in a high\-growth SaaS or subscription\-based business. * Background collaborating with global enterprise organizations across multiple industries. * Familiarity with CRM systems (e.g. HubSpot) and account planning frameworks. **Success Metrics** * Net Revenue Retention (NRR) * Account expansion and upsell achievements * Renewal performance and churn reduction * Product adoption and usage growth * Customer satisfaction and reference ability * Strategic depth of customer relationships **What It’s Like To Work With Us** At Besedo, people from diverse cultures and backgrounds come together with shared values: 🎯 We are action\-oriented and focused on meaningful outcomes 🤝 We support each other’s growth and succeed as a team 📚 We continuously learn, share knowledge, and enjoy the journey ⚖️ We offer a flexible, hybrid work environment designed to support both performance and well\-being.