Engagement Agent-1

Plano, Texas 75023 Posted March 20th, 2026 Looking for more job opportunities? Click here! Job Type: Full Time Job Category: IT Job Description **Title : Engagement Agent****Location : Plano, TX****FTE** **Job Description** Interacts with clients, ensuring successful delivery of services and high customer satisfaction. This role acts as the primary contact for Mid\-Market Platinum Customers. **Responsibilities:** 1\. Manage Client Relationships and Communications. 2\. Resolve issues and escalate risks 3\. Monitor engagement performance and outcomes 4\. Ensure compliance with organizational standards and SLO benchmarks. Required Skills PERFORMANCE ARCHITECT