E-commerce Operations Associate

**Job Location: Johar Town, Lahore** **Job timings \& days : 12\-9pm, Monday\-Friday** **Job Overview:** The Administrative Assistant will be a key support member responsible for the accurate and timely processing of sales orders, returns, and exchanges using our Enterprise Resource Planning (ERP) system, QuickBooks/NetSuite. This role requires exceptional attention to detail, strong data entry skills, and the ability to maintain organized and up\-to\-date records. The ideal candidate is proactive, proficient in QuickBooks, and eager to ensure smooth and efficient transactional workflow. **Key Responsibilities** **1\. Order and Transaction Processing** \* Order Entry: Accurately enter and process new customer orders into QuickBooks and other relevant systems from various sources (e.g., email, sales team, e\-commerce platform exports). **\* Order Fulfillment Coordination** : Liaise with the warehouse/operations team to ensure orders are picked, packed, and shipped correctly and on schedule. **\* Invoicing and Billing:** Generate and distribute accurate sales invoices to customers following company guidelines. \* **Returns and Exchanges:** Process all customer returns, refunds, and exchanges within the ERP system, ensuring proper inventory and financial adjustments are recorded. **\* Troubleshooting:** Investigate and resolve discrepancies related to orders, invoices, inventory, and shipping issues. **\* Documentation:** Maintain comprehensive digital and physical records for all orders, returns, and related communication. **2\. Data Entry and Administrative Support** **\* General Data Entry:** Perform high\-volume data entry, maintaining and updating various databases, spreadsheets (Excel), and company records with a high degree of accuracy. New items Entry into the ERP **\* Reporting:** Assist in generating basic reports related to sales, returns, and inventory levels as requested by management. **\* File Management:** Organize and maintain office filing systems, both digital and hard copy, ensuring confidentiality and easy retrieval. **\* Communication:** Handle professional communication with customers and internal teams regarding order status, tracking, and transactional inquiries. **\* Office Support:** Provide general administrative support, which may include managing office supplies, handling mail, and assisting with light clerical tasks. Other related tasks assigned from time\-to\-time **Eligibility Requirement** \* The ideal candidate should meet the following eligibility criteria \* 1\-1\.5 years of hands\-on experience of providing ecommerce administrative assistant or \* using an ERP system in an ecommerce setup for order processing, invoicing, and returns \* management. \* Proficient in Microsoft Excel for data entry, reporting, and database updates. \* Strong data entry accuracy and attention to detail in managing high\-volume \* transactional data. \* Familiar with Accounts Payable and Receivable functions, including invoicing, billing, and \* reconciliation of customer transactions. \* Skilled in order management, record keeping, and documentation of digital and physical \* files. \* Ability to assist with sales order processing, returns/exchanges, and inventory \* adjustments. \* Excellent written communication for professional email and chat correspondence with \* internal teams and customers. \* Capable of resolving discrepancies and providing clear, courteous updates on order or \* transaction status. \* Highly organized, proactive, and capable of multitasking in a fast\-paced office \* environment. \* Strong commitment to maintaining accuracy, confidentiality, and workflow efficiency. Comfortable working with the EST timing (6:00PM to 3:00AM PKT) * Work Location: In person