Director of Rooms

**Job Description** The Peninsula London is seeking to hire an experienced **Director of Rooms** to join our leadership Team. This role will work closely with the General Manager, Operations in planning and leading the large operational team including Guest Experience, Guest Services, Concierge, Housekeeping and Spa \& Wellness to ensure maximum business performance, in delivering personalised service within a fast paced high profile hotel. * An exceptional opportunity to join our high\-profile flagship hotel in London. * The Peninsula Hotels espouses luxury service, dedication to our guests and commitment to our colleagues. * Join our award\-winning group, working alongside a highly experienced team. **Key Accountabilities** * Lead the full guest experience strategy, ensuring exceptional service delivery and consistent alignment with Peninsula service principles. * Champion all guest feedback and service recovery processes, driving timely resolutions and proactive improvements to prevent future issues. * Maintain a strong front‑of‑house presence, engaging with guests to anticipate needs, strengthen relationships, and mitigate potential service risks. * Drive continuous enhancement of service quality through innovation, process improvement, and elevated operational standards across the Rooms Division. * Ensure flawless room readiness through rigorous quality control, regular service audits, and close collaboration with Housekeeping and Engineering teams. * Oversee workforce planning, staffing levels, and payroll management to ensure optimal coverage, operational efficiency, and sustained service excellence. **General Requirements** * Minimum 5 years’ experience in a similar role within a luxury international property. Strong Front Office background with Housekeeping acumen is preferred. * Is a natural organiser, highly detailed and able to effectively achieve division goals/objectives. * Strong people leader having prior experience managing diverse teams. * Ability to influence and communicate effectively. * Fluent English language skills and presentation ability. * Strong technology and software knowledge with the ability to problem solve independently. * Exceptional guest engagement skills. * Strong financial acumen. We are delighted to receive your CV now and will liaise with suitable candidates directly.