Director of Rooms

Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools—including an adults\-only rooftop infinity pool—plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable. The **Director of Rooms** is responsible for the performance of the Rooms Division, including Front Desk, Guest Services, Housekeeping, Laundry, and Loss Prevention. This is an executive level position reporting to the Resort Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes. **Responsibilities:** * Oversight of all front office operations including front desk, concierge, bell/door associates and valet parking operations * Insuring the quality and productivity of housekeeping/laundry functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates * Excellence in appearance of all areas throughout the hotel * Producing constant improvement in guest experience satisfaction metrics * Showing year\-over\-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion\-from\-within ratings * Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate\-wide technology and other systems * Participation in weekly forecasting and scheduling activities * Providing assistance in developing the annual hotel budget * Preparation of action plans as directed by management * Daily reviews of operating outcomes (including corrective action if required) * Maintaining high visibility with associates and guests **Qualifications:** * Bachelor's degree or equivalency required * Must have previous experience in the Rooms Division in a property of similar size and quality for a period of five or more years * Experience in forecasting \& scheduling, daily reviews and analysis of operating results preferred * Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite) * Excellent verbal and written professional communication skills required * Must demonstrate strong leadership skills and the ability to nurture managers\-in\-training * Must be detail\-oriented and organized * Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner * Must be highly service\-oriented *Omni Hotels \& Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels \& Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.*