Director of Rooms : Luxury 5* Hotel, Central London

Salary: Negotiable Location: Central London An outstanding opportunity has arisen for a polished and experienced Director of Rooms to join a prestigious 5:star luxury hotel in Central London. We are seeking a true Rooms Division expert, a leader who lives and breathes exceptional guest experience and operational excellence across Front of House and Housekeeping. This role would suit either an established Director of Rooms or a strong Executive Head Housekeeper / Front Office Manager ready to step up into a broader strategic leadership position. **Responsibilities** * Oversee the full Rooms Division including Front Office, Concierge, Front Office, Housekeeping, and Laundry. * Drive flawless guest journeys, ensuring 5\* luxury standards are consistently exceeded. * Lead, inspire, and develop large, high:performing teams with a strong service culture. * Maintain and enhance Forbes / LQA standards where applicable. * Manage departmental budgets, payroll, forecasting, and cost control. * Collaborate closely with the General Manager and Executive Committee to deliver overall hotel performance. * Ensure operational compliance, brand standards, and health and safety excellence. **Requirements** * Proven leadership experience within a luxury 4\* and/or 5\* hotel environment. * Deep expertise in Front of House and/or Housekeeping operations. * Strong understanding of luxury service standards and attention to detail. * Commercial awareness with experience managing budgets and KPIs. * A visible, hands:on leader who leads from the front and inspires excellence. * Impeccable presentation and communication skills.