Director of Rooms

**Director of Rooms – The Clayfield, part of the Unbound Collection by Hyatt** Location: Niagara\-on\-the\-Lake, ON Opening June 2026 The Clayfield is a new 102\-room luxury boutique hotel opening in Niagara\-on\-the\-Lake and part of the Unbound Collection by Hyatt. Operated by Urgo Hotels \& Resorts Canada, The Clayfield will deliver a highly personalized, refined guest experience grounded in calm luxury, craftsmanship, and a strong sense of place. **The Director of Rooms** is responsible for the leadership and performance of **Front Office and Housekeeping** , ensuring an exceptional guest experience at every stage of the stay. Reporting to the General Manager, this role combines hands\-on operational leadership with high service standards, strong team engagement, and disciplined execution. This position will appeal to a proven department head who values breadth of responsibility and hands\-on leadership across multiple Rooms disciplines. **What You’ll Do** * Lead Front Office and Housekeeping operations to deliver a consistently high\-quality, intuitive, and personalized guest experience * Set, uphold, and model service standards appropriate to a luxury boutique hotel environment * Ensure guestrooms and public areas meet the highest standards of cleanliness, presentation, and readiness * Maintain a visible leadership presence in the operation and engage directly with guests * Actively monitor guest feedback and service performance, responding to issues with professionalism and care * Recruit, train, and lead Rooms teams with a strong focus on service excellence, accountability, and pride of work * Support pre\-opening activities including hiring, training, SOP development, systems setup, and operational readiness * Develop staffing models and schedules that balance service expectations with labour discipline * Partner closely with Engineering, Spa and other departments to support room readiness, preventive maintenance alignment, and service recovery * Participate in Rooms budgeting and maintain control of labour and operating expenses while upholding service standards * Ensure compliance with brand standards, health and safety requirements, and local regulations **What You’ll Bring** * 3–5\+ years of progressive hotel operations experience, with leadership responsibility in Front Office (essential) and Housekeeping (preferred). * Experience in upscale, boutique, or luxury hotel environments preferred * A composed, hands\-on leadership style with a strong service mindset * Clear understanding of how operational detail and team behaviour shape guest experience * Strong communication and interpersonal skills * Comfort working in a pre\-opening environment where teams and systems are being built * Sound judgment, professionalism, and attention to detail * Flexibility to work varied schedules, including weekends and holidays **Why Join Us** * Competitive compensation and a comprehensive benefits package designed to support your well\-being and long\-term growth * A rare opportunity to shape the Rooms operation of a brand\-new luxury hotel * Work within a collaborative environment supported by ownership, Urgo Hotels \& Resorts Canada and Hyatt. * Access to Hyatt colleague travel benefits * A workplace culture rooted in respect, craftsmanship, and pride of place in beautiful Niagara\-on\-the\-Lake * Now accepting applications from candidates currently residing in Canada with full working rights. We are only able to respond to candidates selected for interview. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third\-party management company that is responsible for all employment benefits and obligations at this location.