Director of Operations (F&B Background)

**Company Description** The Leela Bhartiya City Bengaluru \- Hotel Conventions Residences is a luxury destination set in an upscale 'city within a city' in Bengaluru’s Special Economic Zone. Known for its access to Bengaluru's IT corridor, Financial District, and airport, the hotel offers a seamless blend of sophistication, comfort, and connectivity. Guests enjoy elegant suites, world\-class amenities, and global cuisines at its renowned restaurants. The property captures Bengaluru’s vibrant energy and is surrounded by parks, lakes, museums, and nature trails. With a warm, welcoming ambiance, The Leela offers an exceptional hospitality experience, including signature traditions such as the lamp lighting ritual. **Role Description** The Director of Operations will lead and oversee the daily operational activities, ensuring the seamless functioning of all departments in alignment with the hotel’s standards. This full\-time, on\-site role, located in Bengaluru, involves managing teams, enhancing customer experiences, monitoring budgets, and driving operational efficiency. The role necessitates a hands\-on, strategic approach to elevating service standards and delivering exceptional guest satisfaction in a luxury hospitality setting. **Key Responsibilities** * Oversee daily operations of all hotel departments including Front Office, Housekeeping, Food \& Beverage, and Engineering. * Ensure exceptional guest service standards are consistently met and improved. * Monitor and analyze operational performance, identifying areas for improvement. * Develop and implement operational policies, procedures, and service standards. * Lead, mentor, and manage department heads to achieve business goals. * Collaborate with the General Manager on strategic planning and decision\-making. * Ensure compliance with health, safety, and regulatory requirements. * Manage budgets, control costs, and drive revenue growth. * Review guest feedback and implement corrective actions where necessary. * Coordinate with Sales \& Marketing to support occupancy and revenue targets. * Drive employee engagement, training, and development initiatives.