Director of Hotel Operations

**WE’RE CHANGING ENTERTAINMENT. COME JOIN US.** We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well\-being. Specific benefits—such as day\-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Visit our website and discover how we empower team members to grow, thrive, and advance in their careers. **WE LOVE OUR WORK.** * Responsible for directing the overall operations and staff of the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation. * Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. * Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. * Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the VP of Hospitality. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. * Ensures customer service standards are followed by all team members and addresses issues as they arise. * Responsible for the overall achievement of department customer service goals. * Makes final decisions pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs. * Works closely with Marketing to drive occupancy and maximized revenue for all Hotel operations. * Makes final decisions for financial activities of Hotel such as setting room rates and policies/procedures. * Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. * Maintains strict confidentiality in all departmental and company matters. **BRING US YOUR BEST.** **Education and Experience** Must be at least 21 years of age Bachelor's degree (B. A.) from four\-year college or university; or five to ten years related experience and/or training; or equivalent combination of education and experience. **Minimum Of Five Years’ Experience In Hotel Management.** Must be proficient in Microsoft applications (Excel, Access, and Word) and in hotel software. Ability to make decisions with only general policies and procedures available for guidance. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one\-on\-one and small group situations to customers, clients, and other employees of the organization. **STAY IN THE GAME. FOLLOW US.** We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. **Follow us.** **Equal Opportunity Employer**