DevOps / Cloud Support Engineer

**Job ID:** Dev\-Eng\-Pun\-1279 **Location:** Pune We are seeking a DevOps / Cloud Support Engineer with strong L2/L3 production support experience to manage and troubleshoot cloud\-native infrastructure running on AWS and Kubernetes. This role is ideal for someone who thrives in incident response, root cause analysis, and maintaining highly available distributed systems. \#\# Key Responsibilities * Provide L2/L3 support for production Kubernetes clusters and AWS infrastructure * Troubleshoot complex issues across networking, compute, storage, IAM, and containerized workloads * Lead incident response, perform root cause analysis (RCA), and document post\-mortems * Monitor system health, respond to alerts, and ensure SLA/SLO compliance * Manage and maintain Infrastructure as Code (Terraform) * Develop automation and operational scripts using Bash, Python, or Go * Support CI/CD pipelines and deployment workflows * Collaborate with engineering teams to resolve systemic issues and improve reliability * Participate in on\-call rotation as needed \#\# Required Qualifications * Hands\-on experience supporting production Kubernetes environments * Strong knowledge of AWS services (EKS, EC2, IAM, VPC, S3, RDS, CloudWatch, etc.) * Experience with Terraform for infrastructure provisioning and maintenance * Proficiency in Bash scripting and basic programming in Python and/or Go * Strong Linux systems administration and networking fundamentals * Proven troubleshooting experience in distributed/cloud\-native environments \#\# Preferred Qualifications * Experience in 24/7 production support environments * Familiarity with monitoring tools (Prometheus, Grafana, ELK, Datadog, etc.) * Knowledge of Docker and containerization best practices * Understanding of cloud security and access control * Some experience with Python If you are passionate about solving complex infrastructure problems, improving system reliability, and supporting mission\-critical cloud platforms, we’d love to hear from you.