Deputy General Manager Operations | 8+ Yrs | B2C Hospitality | Bengaluru

***About MetaMorph:*** We at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data\-driven insights fuel decision\-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360° **About Our Client:** A fast\-growing youth hostel chain, focusing upon redefining travel for millennials and Gen Z. **What You'll Do:** * Lead end\-to\-end operations across a cluster of properties * Drive SOPs across Front Office, Housekeeping, F\&B, Facility Management, and Maintenance * Own P\&L, budgets, and financial performance at the cluster level * Build and mentor high\-performing property teams * Ensure exceptional guest experiences and manage online reputation * Collaborate on sales, marketing, and revenue growth initiatives * Drive adoption of PMS, RMS, and CRM platforms * Ensure full regulatory and safety compliance across all units **We're looking for someone who:** * Has 8–15 years of hospitality experience, with 4\+ years in multi\-property roles * Has worked with budget/lifestyle/backpacker hotel brands * Is a strong people leader with a data\-driven, process\-oriented mindset * Holds a degree in Hospitality Management or Business Administration (MBA preferred) * Is comfortable owning a P\&L and driving results in a fast\-paced environment