Customer Support specialist (Night Shift)

**Job description:** PlanLab Solutions is seeking a highly motivated and customer\-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing top\-notch customer support to our clients via chat, email, and phone. **Location:** Model Town Link Road, Lahore **Night** **Shift:** 9 pm onwards (9 hours) **Responsibilities:** * Manage Email Queries, Live Chat, and Calls with international clients * Proficiency in computer operations and using MS Office, Excel and crm softwares * No sales, targets, or commission\-based work * Resolving customer issues and complaints by investigating the root cause of the problem, providing the appropriate solution, and following up to ensure customer satisfaction. * Maintaining accurate and up\-to\-date customer information and records. * Providing product information, troubleshooting guidance, and technical support to customers. * Keeping abreast of product and industry developments in order to provide the best service possible. **Requirements:** * Excellent communication skills in written and verbal English. * Strong customer service orientation and ability to empathize with customers. * Good problem\-solving skills and the ability to think on one's feet. * Ability to work independently and as part of a team. * Basic computer and internet skills. * Ability to multitask and prioritize workload. * Flexibility to work in shifts, including weekends and holidays. **Qualifications:** * Proficient in spoken English * Availability for night shifts * At least a High school diploma or equivalent is good to have. * Comfortable working with computers and various software applications. * Experience in a call centre or in providing customer support via chat or email is a plus. To apply, please submit your resume and a cover letter highlighting your relevant experience and skills. We thank all applicants for their interest, but only those selected for an interview will be contacted.